Tommy Owen is an excellent service advisor. I live in Tustin but I opt to drive all the way out to Montclair because of the honest and excellent customer service I get from Tommy. Thank you!
11/20/2016
ISIDORA S. VERIFIED CUSTOMER
Excellent customer service..very professional
11/20/2016
MARTHA S. VERIFIED CUSTOMER
Henry was a doll. Because of him, I intend toreturn.
11/19/2016
ANTOINETTE G. VERIFIED CUSTOMER
John **** was very polite and helpful! I accidentally left my cell phone in my car. He located it and said he would put it in a locked drawer until I picked up my car. I chose to go back and pick it up, but I really appreciated his offer to help.
11/19/2016
JOHN B. VERIFIED CUSTOMER
Keep up the good work.
11/19/2016
VIJAY N. VERIFIED CUSTOMER
Update the policy of fixing tires with nails stuck in it
11/19/2016
VIVIAN G. VERIFIED CUSTOMER
As always I received excellent service. Tommy Owens always expresses what type of service would be rendered to my vehicle and I'm impressed that he discusses any particulars or concerns the mechanic may have to discuss with me the owner. With that in mind, Tommy went the extra mile to show me how to use my air conditioner and heater properly. That bit of information made my day. Thank you Metro Honda.
11/19/2016
MEGHAN L. VERIFIED CUSTOMER
I explained that I continuously have problems with the Apple CarPlay feature in the car and I was told that you guys are sorry about that but when a Droid is plugged in there are no problems so there is nothing that can be done and it's not Honda's problem but in fact my problem because it's a software issue with the phone. That is an unacceptable answer and if Honda is going to feature that they partner and include Apple CarPlay then Honda should have a solution to this problem. Also, I was very disappointed to see that my car didn't receive a courtesy wash, I have owned 2 previous honda's and every time I had service I received courtesy washes.
11/19/2016
TABITHA A. VERIFIED CUSTOMER
Patrick was great. However, my car didn't get washed as promised and although Patrick found a solution to the problem, after waiting a little over two hours, I just wanted to come back to my car as it was promised to be. Also, someone opened my glove compartment (for whatever reason--still not sure why) and did not put back all my personal items as they were found.
11/19/2016
HAZEL B. VERIFIED CUSTOMER
Henry and Isechial were both absolutely
Great!!
11/19/2016
ROBERT S. VERIFIED CUSTOMER
Waited over three hours for my car to be completed. At 11:45 I signed the final paperwork and waited for the car to be brought up front for me. After 15 minutes of waiting they said the car was on a test drive. Remember, I had they final signed paperwork in my pocket. At 12:15 the car was finally delivered to me. It was not washed so Patrick gave me a card to use to get it washed myself. Honestly, this is the poorest service I have ever received from any dealership.
11/18/2016
JANICE D. VERIFIED CUSTOMER
Tom was very friendly and very straight forward when it came to detailing the different services that were to be performed on my car. Very professional! Thank you Tom!
11/18/2016
MARK M. VERIFIED CUSTOMER
Great job!
11/18/2016
DIANA B. VERIFIED CUSTOMER
Excellent service by everyone! My car looks great!
Thank you!
11/18/2016
MARRAGAN K. VERIFIED CUSTOMER
Did A great job helping, provided with all the answer I had.
11/18/2016
RAMIRO D. VERIFIED CUSTOMER
Very fast and efficent staff.
11/18/2016
GREGORY H. VERIFIED CUSTOMER
Vance was great. I appreciated the top quality customer service that was provided by Vance and the rest of the metro Honda staff .
11/18/2016
MADELINE H. VERIFIED CUSTOMER
John was a great service advisor and very attentive
11/18/2016
AHMED Q. VERIFIED CUSTOMER
Adding another shuttle in case 1 shuttle is too busy for pickups.