Kyle Predmore was excellent he helped us with everything! He is a asset to the company! 5 stars!
8/7/2024
Daniel L. VERIFIED CUSTOMER
Very kind
8/7/2024
Kurt Z. VERIFIED CUSTOMER
None
8/5/2024
Pioneer Circuits,. VERIFIED CUSTOMER
Kyle was very helpful and professional. He helped apply a recall when I mentioned a Genesis Connected issue and got it resolved.
8/5/2024
Lori Beth. VERIFIED CUSTOMER
Great experience. Thank you!
8/5/2024
John M. VERIFIED CUSTOMER
Great communication throughout the process. Car picked up on time and return on same day as promised. Wonderful experience.
8/4/2024
Intaek K. VERIFIED CUSTOMER
Everything was great
Thanks
8/4/2024
Wallace P. VERIFIED CUSTOMER
Always quality service
8/4/2024
Wendy L. VERIFIED CUSTOMER
Kyle took great care. I was very upset at the process though. I asked for valet service for my car and was informed it was a month out . They told me if I brought in my car I had 3 options. Someone would drive me back and forth to home , someone would drop me off somewhere and the third was I can have a car while they worked on my car. Well there was no car available ( of course ) very disappointed so sat the 2 hours in the lobby which was nice but would of liked the car
8/4/2024
Brian L. VERIFIED CUSTOMER
Mariela was easy to work with. She made sure to have a loaner available and worked quickly to get my car repaired and back to me as soon as possible.
8/2/2024
Jongwook P. VERIFIED CUSTOMER
Kyle is always kind and helpful
8/1/2024
Bernetter J. VERIFIED CUSTOMER
Kyle was thorough in his details about what to expect after the services were completed.
8/1/2024
Rudy T. VERIFIED CUSTOMER
I was extremely satisfied with the service I received from Ms Valdez she was very attentive to detail and very accommodating to my schedule.
There was small scratch on the back seat caused by the service tech. I was very impressed that Mary owned up to it and immediately ordered the part replaced. This could have gone unnoticed for some time.
Norm Reeves Genesis of Cerritos and Mary Valdez a valuable team asset should be commended.
8/1/2024
Jim L. VERIFIED CUSTOMER
Kyle is terrific, a real asset to Norm Reeves
8/1/2024
Alfred S. VERIFIED CUSTOMER
Had several complaints. It took 5 weeks to get my car back from the time it was brought in and upon returning my vehicle, I had problems with the car and had to bring it back two days later. The service people took an additional 5 days to fix a problem they created and when I returned to pick up the car, I had to complain that they still didn’t fix one of the problems that was to be fixed. Consequently, I had to wait for the service manager to locate how to fix the issue and wait for it to be completed. It was not the best experience.
8/1/2024
Steven O. VERIFIED CUSTOMER
Mari Valdez is the BEST! She is what customer service is all about. She is kind, listens and is attentive to the needs of her customers. I have had Kyle before and he is awesome too. My only issue is that I paid for an alignment I was told I needed and my car continues to pull to the right. For some reason service can’t correct it.
8/1/2024
Melanie P. VERIFIED CUSTOMER
Kyle is THEEEEE BEST! 100% professional!!!
8/1/2024
United Cleaners. VERIFIED CUSTOMER
Excellent service
8/1/2024
Edward C. VERIFIED CUSTOMER
Thank you
7/31/2024
Nicola M. VERIFIED CUSTOMER
Communication was good, paperwork was easy and fast, Mike is a nice guy and I really liked the service.