Isaac Diaz provides exemplary service. He's professional, courteous, communicates well, and strives to ensure that I'm completely satisfied by making sure my vehicle is maintained properly. I trust him completely and greatly appreciate being able to work with him.
9/11/2025
Linda F. VERIFIED CUSTOMER
Yes
9/11/2025
Linda A. VERIFIED CUSTOMER
Kyle was very nice to work with. He listened carefully to my concerns and made sure he had accurate notes on what I thought the problems were. He made sure each of my concerns were addressed and resolved. He gave me updates and kept me in the loop with the progress. Very helpful when planning to pick up my car at completion of the service. I appreciate Kyle’s help and how friendly and professional he was.
9/9/2025
Anthony K. VERIFIED CUSTOMER
Very much appreciative of Edwin to attentively listening and paying attention on the issues that I have.
9/8/2025
Rory B. VERIFIED CUSTOMER
Mariela is a consummate professional. You can tell she loves her job and really cares about her clients is refreshing for me to be able to work with someone that caring
9/7/2025
Romus W. VERIFIED CUSTOMER
They forgot to wash car otherwise okay with work done
9/7/2025
Gregory C. VERIFIED CUSTOMER
Great Service!
Thank you!
9/7/2025
Danyna W. VERIFIED CUSTOMER
Mariela was very knowledgeable and had answers/ advice for all our questions.
9/6/2025
Pamela D. VERIFIED CUSTOMER
I come from Arizona to see Mary and Isaac. They have taken fantastic care of my car ever since I bought it. These two are the best!
9/6/2025
Leonard D. VERIFIED CUSTOMER
Kyle was very easy to work with. I requested my first oil change early and he accommodated that.
The video from the service tech is a nice procedure. BMW would do that. Good job
9/5/2025
Philip C. VERIFIED CUSTOMER
Very professional and courteous
9/4/2025
John B. VERIFIED CUSTOMER
Kyle is great. New facility is great. Maintenance and wash done quickly. Thanks
9/4/2025
Hattie S. VERIFIED CUSTOMER
Edwin takes good care of us, and I'm very satisfied with the service at Norm's Reeves Cerritos Genesis!
9/4/2025
Phillip C. VERIFIED CUSTOMER
Thank you. The front left tire in the driver side is still making screeching sounds.