I booked an appointment for service at 11:30AM on Saturday (3/13) to complete some diagnostic tests and potential minor service repairs. Upon coming in for my appointment, I was told that my car service would not even be attended too until Monday (3/15) but that of I left it over the weekend, its service would be completed by end of business day on Monday (3/15), to which I agreed. On Monday, I didn’t receive any updates about the service on my car despite several attempts to do so until 4:30PM, at which point nothing was done. Instead, no work was even started until Tuesday (3/16), leaving me without my car for 4 days though it is clear only 1 was necessary. Over all, I’m so upset with the lack of professionalism and integrity of the service agents. I’ve never had such an experience in the past and I’ve only had my car serviced at this location since 2013.
3/17/2021
Marlene M. VERIFIED CUSTOMER
Really liked your new location! Very nice!
3/17/2021
David M. VERIFIED CUSTOMER
Good service
3/17/2021
Ruben S. VERIFIED CUSTOMER
Customer service was very good and punctual.
3/16/2021
Deanna K. VERIFIED CUSTOMER
Excellent job Hans
3/16/2021
Kaylah S. VERIFIED CUSTOMER
Cheyne was very nice and made sure I understood everything that was being done to my sonata.
3/16/2021
Jose Luis. VERIFIED CUSTOMER
I was really pleased with the service I received, they treated me with a lot of respect and I would recommend this great dealer with my family and friends. Thank you so much for your help I really appreciated it.
3/16/2021
Jason O. VERIFIED CUSTOMER
Cheyne was fantastic. Had my car in and out earlier than promised.
3/16/2021
Ralph G. VERIFIED CUSTOMER
I never received the last one ( Survey) but ok. Thank you
3/16/2021
Matthew R. VERIFIED CUSTOMER
Keep up the great work!
3/15/2021
Chong K. VERIFIED CUSTOMER
Thank you for service
3/15/2021
Rita A. VERIFIED CUSTOMER
Hemanshu is the best. He kept me posted with updates on my car. The times that I’ve had to take my car in, he remembers me and that I live on a fixed income. I feel like I have my own personal mechanic. Thank you Heman!!!!
3/15/2021
Guadalupe E. VERIFIED CUSTOMER
Excellent customer service. 10 out of 10 stars. Thank you!
3/14/2021
Ma Guadalupe. VERIFIED CUSTOMER
Customer service over the phone never told me you moved, so I Was on your old location until I guy told me you moved, so I had a hard time trying to find you.
3/14/2021
Andrew Y. VERIFIED CUSTOMER
initial contact was not the best when I called the service dept. and was told my car would not even be looked at until middle of next week.,Chyne the tech writer at the service desk got my car taken care of right away. HE did and excellent job.
3/14/2021
Jesus M. VERIFIED CUSTOMER
Amazing Service
3/14/2021
John G. VERIFIED CUSTOMER
Not satisfied with the mechanic work at Norm Reeves. My auto now has additional issues.
I Plan to take back to Norm Reeves next week. This is now the third time I have taken my auto back to Norm Reeves.
3/14/2021
Yvonne E. VERIFIED CUSTOMER
Cheyne was very friendly!
3/14/2021
Felipe T. VERIFIED CUSTOMER
Thank you for being very helpful with me my concerns for my car and all questions . The work you guys have to my car was a great work,,,keep it up. Thank you
3/14/2021
Gerald B. VERIFIED CUSTOMER
My advisor Hemanshu Bagga was information ready an on point with everything that he recommended ????much respect to that guy from Gerald B