No problem with you personally Mo Norm Reeves Hyundai is the product management customer service TERRIBLE
5/15/2024
Jisu C. VERIFIED CUSTOMER
Every staff was continuously following up with the service. I felt supportive and I could feel that my car will be fixed well.
5/14/2024
Fatima M. VERIFIED CUSTOMER
Louie was friendly and knowledgeable. He was able to answer my questions or concerns. My vehicle was serviced promptly and Louie communicated when the check up/maintenance was complete. Louie had a welcoming and helpful attitude. He did great.
5/14/2024
Guadalupe S. VERIFIED CUSTOMER
Fast service. Polite and attentive staff.
5/14/2024
Cassandra B. VERIFIED CUSTOMER
Communication towards end of transaction was unsatisfactory. Also unhappy with corporate and dealership passing me back and forth and no one taking responsibility for helping with services
5/14/2024
Dolly S. VERIFIED CUSTOMER
Mo was excellent
5/14/2024
Jose G. VERIFIED CUSTOMER
I took my car Friday that I bought a year ago for the third time for a check engine light. They told me it was the integrated parking brake. Erase the check engine light and told me to come back Monday.
On Monday, Moe, the service man Told me it was just a software update upon receiving the paperwork. It said they could not do anything Because there was no check engine light on the first time I took the car Enrique, the serviceman told me the same thing, This is now the third time within the same year I have taken this car, The servicemen at Hyundai Are Taught to lie to the customers when the car is under warranty to prolong the issue, I think I need to be Reimbursed for taking th
5/14/2024
Samuel L. VERIFIED CUSTOMER
good attention y very fast the services.
5/12/2024
Irene F. VERIFIED CUSTOMER
Louie was very courteous and his customer skill were excellent. I wouldn't expect any less from your service department. I have never been disappointed with the service at your dealership!
5/12/2024
Paulino C. VERIFIED CUSTOMER
I think the fact that enrique did a good job keeping me updated throughout the servicing process gave me peace of mind and the way he handled our conversation was thorough and clear. Couldnt expect more from this guy, great job!
5/12/2024
Janet L. VERIFIED CUSTOMER
I’m always satisfied with the service I receive from Gary Ohnesorgen. He is always friendly, professional and shows genuine interest with the issues I have with my car.
5/12/2024
Jerry G. VERIFIED CUSTOMER
Courteous, professional, fast service. Will come back again for my vehicle’s service needs :)
5/12/2024
James B. VERIFIED CUSTOMER
Candice is always a pleasure to work with!!! She’s the best!
5/12/2024
Hector G. VERIFIED CUSTOMER
Good service
5/12/2024
Athena M. VERIFIED CUSTOMER
Louie is an excellent employee. Always kind and goes out of his way to fully give the best service and always finds the answer to my questions
5/12/2024
Diane B. VERIFIED CUSTOMER
Ethan was great!
5/11/2024
Esteban R. VERIFIED CUSTOMER
Everything was good great job!
5/11/2024
Pellie B. VERIFIED CUSTOMER
He is very friendly, knows his job. I am satisfied with the service. He said will take 2 hours. It took less than 2 hours.
5/11/2024
James C. VERIFIED CUSTOMER
Candice was a gem to work with and the two visits I’ve made at Norm Reeves Cerritos Hyundai has restored my faith in Hyundai as a brand. Having a company, listen and address a customers concern means a lot nowadays. When so much is lost within customer service, Norm Reeves Cerritos Hyundai went above and beyond and I appreciate the time I was given and not as before at another dealer. I’m no car expert but know the experts had my car in their sights and put a happy face on this Scottish guy.