I am so grateful that the service center fixed the issues that should have been addressed the first time. However, having to bring my vehicle back was an inconvenience. So I am disappointed that the car received a sloppy service in the first place. The team were very polite and professional. Thanks Gary
1/26/2023
Lisa V. VERIFIED CUSTOMER
Excellent customer service.
1/26/2023
Charles G. VERIFIED CUSTOMER
Actually we decided not to replace the motor so we had our car towed to the junk yard but Paul was great also the Service Manager was amazing.
1/26/2023
Cecilia I. VERIFIED CUSTOMER
Thank you for taking the time to get to the bottom of the problem. I initially had a really bad experience with South Bay Hyundai, so it was such a relief to know that norms reeves Cerritos took my business as a serious matter. Thank you.
1/25/2023
Young Jae. VERIFIED CUSTOMER
Thank you
1/25/2023
Irene L. VERIFIED CUSTOMER
Excellent customer service!!
Very friendly and helpful staff. ?
1/25/2023
Cynthia H. VERIFIED CUSTOMER
Gary was excellent. He was friendly, efficient and kept me informed of my service.
1/25/2023
Veronica M. VERIFIED CUSTOMER
Thank you
1/25/2023
Candace B. VERIFIED CUSTOMER
The price went up too high
1/24/2023
Christy G. VERIFIED CUSTOMER
I love my Hyundai Tucson and the Cerritos dealership.
Enrique was very helpful, courteous and professional, as everyone who has helped me from the purchase a couple years ago (Vito Beato) through the service maintenance appointment this weekend.
Thank you for the follow up. It’s nice to be checked in on.
I love the MyHyundai app too! And being able to book appointments online for my car.
1/24/2023
Jan S. VERIFIED CUSTOMER
Thank you, Gary, for the excellent service! So friendly and easy to communicate.
1/24/2023
Not Provided. VERIFIED CUSTOMER
It was an easy buying experience. Mustafa, the manager and finance manager met my needs to be transparent and also efficient with my time. Extremely satisfied with my experience at Norm Reeves.
1/24/2023
Young L. VERIFIED CUSTOMER
Yes,very satisfied all work done.
1/23/2023
Samuel L. VERIFIED CUSTOMER
The crossbars were installed in the wrong location and backwards. This is creating a loud whistling sound, and I am strongly dissatisfied with how these were installed improperly. I even left the instructions for the mechanic.
1/23/2023
Bonita M. VERIFIED CUSTOMER
Gary and team got me in/out quickly. As both myself and my baby grandson had to wait on-site. Thank you.
1/23/2023
Janet L. VERIFIED CUSTOMER
I am always satisfied with the service I receive from Gary Ohnesorgen. He is always professional, friendly and shows genuine concern with the issues I am having with my car when I bring it to Norm Reeves to be serviced. I am always thankful for his help.
1/22/2023
Akemi L. VERIFIED CUSTOMER
Great service!
1/22/2023
Javier G. VERIFIED CUSTOMER
Excellent customer service
1/22/2023
Helena D. VERIFIED CUSTOMER
Justin was absolutely great. However your receptionists were not. I filed a complaint with sales manager Sayeed this evening. You receptionists openly and loudly calling customers **** and **** as they talked to each other while sitting at the reception desk.