Norm Reeves Hyundai Cerritos Auto Repair Service

My service advisor Mary was outstanding! Very professional, courteous and thorough in her explanations.

Must reschedule for another visit. Brought car in leak detection and program/ batteries for key holders and key holders are acting up and must use key holster in glove box between the front seats! Service man Paul Phan is excellent and immediately wanted to remedy problem this Monday morning coming up. Thank you all, Larry T

All went well!

Had my oil change I always take it to Cerritos Hyundai and only deal with Enrique he takes care of any problems I've had with my car he's just great always very knowledgeable very friendly all customer service should be like Enrique five star ?????

Cheyne has taken care of every problem my car as come up with though parts have been slow, corporate and Cheyne have been working and attempting to help me with my vehicular issues. Seriously my car went from being great to working as a lemon.

Paul provided excellent customer services.

Paul and everyone were friendly and professional . I even had a car wash ! Thank you .

Thank you for the excellent service very quick and efficient

Good anttention and service. The representative attended me with great kindness from start to finish

Paul was great, made the process super easy!

Hope my vehicle will be treble free soon

Mr. Enrique Almazan, he was friendly, explained things well so I could understand easily.

Excellent

To whom it may concern,the over all experience was excellent.

Both Christian and Justin kept me informed and were so hospitable in allowing me to have a loaner for the two months my car was at the dealer waiting for a part. They always took care of me and had my best interests at heart. I am very thankful for them!

Gary went above and beyond to ensure that I was taken care of. Thank you for everything!

Was satisfied with service nd the timing

Excellent service! Appreciate everyone there!

As soon as I stepped out of my vehicle, Paul did not want to help me. I am a single woman and this alone excluded me from receiving service from Paul. I told him I came for regular scheduled maintenance and that I had a road trip coming up. Paul said I had “wasted my time driving down there because an oil change had already been don’t”. Well then why is my maintenance light on, why did you call me yesterday to confirm my appointment without informing me this. Lastly, why is my car saying “14 days until service needed”. Paul could not fathom why ANYONE would want their car checked before embarking on a 5000 mile road trip. His tiny brain could not process this as he had “never heard of this in his life”!!! I forced Paul to look at the car, had to offer him money for him to do his **** job. I absolutely hate your dealership, i hate interacting with your staff and I will be removing the tire and dent coverage sold to me by Brandon No because per Paul Pham, your own service team is REFUSING TO HONOR THE PLAN I PURCHASED AND FIX THE **** DENT IN MY DOOR OR TAKE A LOOK AT MY TIRES! I will never be back. Paul saw a woman alone and decided he didn’t want to help me because a man was not with me. **** you Paul, I hope your mother, sister, god forbid you have a wife, all get treated the same **** way.

Good job