Thank you Justin for your very calm professional manner and for bending over backwards to get my car’s servicing done on the same day and making special arrangements for me to pick it up. You are excellent at what you do, Justin. Thank you!
Pete Hendrickson, completely satisfied customer.
3/20/2021
Nanette M. VERIFIED CUSTOMER
The service was great and the waiting room was nice and clean ????????. Please work on the prices of the labor. It was a little high.
3/20/2021
Elisha C. VERIFIED CUSTOMER
Cheyne was very thorough and kind in helping me with my car’s oil change! He is one of the best associates I’ve ever met! Super knowledgeable and awesome! Thanks Cheyne!
3/20/2021
Carlos M. VERIFIED CUSTOMER
He gave me excellent service thank you very much
3/20/2021
Nia A. VERIFIED CUSTOMER
Cheyne was very helpful and patient with all my questions. I will definitely be returning.
3/20/2021
Ray B. VERIFIED CUSTOMER
First of all, Hemanshu always provides the best service for whatever I may be bringing my Santa Fe in for. He's knowledgable, timely/quick in providing answers, and very gracious throughout my entire experience.
3/19/2021
Yvonne C. VERIFIED CUSTOMER
Wouldn’t use any other dealer to service my Hyundai. Norm Reeves is an excellent dealership. My Kona was completed on time as promised.
3/19/2021
Varinthorn "Ping". VERIFIED CUSTOMER
Heman is quite possibly the best service representative I’ve ever encountered in the 15 years I’ve interacted with service departments at Cerritos Auto Square. He’s made sure I had a rental when I need it even if it’s at 7:30am. He always tells it to me straight what needs doing and what needs doing NOW. I am highly appreciative of this as I’m not a gear head. His honest practicality plus the time he takes to explain things to me are the main reasons I drive the hour plus from Pomona to the Hyundai service dept in Cerritos. Heman is a truly fantastic representative of the service department.
3/19/2021
Craig K. VERIFIED CUSTOMER
Heman is the best! He kept me up to date with progress and was extremely helpful. He also was great at educating me what was being done with my vehicle.
3/19/2021
Carol B. VERIFIED CUSTOMER
I love the immediate follow-up diagnosis and estimate over the phone. Everything was fast and efficiently completed at the scheduled time.
3/18/2021
Sheila C. VERIFIED CUSTOMER
Very happy with Mr. BAGGA!
3/18/2021
John P. VERIFIED CUSTOMER
Very happy with Hans
3/18/2021
Lavonda B. VERIFIED CUSTOMER
Thank you Gary for taking care of everything.
3/18/2021
Ronald P. VERIFIED CUSTOMER
I've been to several Hyundai dealers over the past 10 years (when we bought our 1st of 3 Hyundais all from Norm Reeves Hyundai) and none of the other dealerships even come close to the great customer service that Norm Reeves Hyundai has provided.
3/18/2021
Maria B. VERIFIED CUSTOMER
Gary was very professional and friendly.
3/18/2021
Maria C. VERIFIED CUSTOMER
Excellent customer service and friendliness.
Very good in informing about the current status of the car and upcoming service.
3/17/2021
David M. VERIFIED CUSTOMER
It had been some time since the car had been serviced and I had some concerns. Mr. Ohnesorgen put me at ease, let me know my wife’s car was still within spec for service and explained the elements of the service to be done. Very concise, knowledgeable - answering questions thoughtfully, courteous and professional. Too, liked the new facility and location. Top notch.
3/17/2021
Mathew P. VERIFIED CUSTOMER
Excellent customer service
3/17/2021
Lisa R. VERIFIED CUSTOMER
Cheyne, went above and beyond
3/17/2021
Taryn C. VERIFIED CUSTOMER
I submitted before I realized I could leave a comment. Cheyenne was absolutely fantastic!! We look forward to continued servicing of our vehicle with you due to his impeccable customer service