I will do it he is wonderful I love to work with him
1/3/2024
Renee T. VERIFIED CUSTOMER
Sal is the best!!!
1/3/2024
Brittany O. VERIFIED CUSTOMER
I won’t be returning. Jacob gave me a quote to have the rotors smoothed out for $500. It would’ve been better if he mentioned that the brake pads would be replaced as well. After I received my vehicle not having done any repairs or service done, I called Villa Ford of Orange, and received an estimate of $279 to have the brake pads replaced, and the rotors smoothed. It didn’t make sense for Jacob to tell the rotors should be balanced, yet keep the same brake pads that are causing the problem of unbalanced/uneven rotors. I was greatly disappointed with the lack of thoroughness and pricing discrepancy at this dealership. The gentleman at the parts shop inside the dealership was very kind. It was unfortunate there is a lack of inventory to get my two front mud ruts replaced. An older sales representative had an unpleasant and foul demeanor when he asked me if he could help me when I told him I was waiting for my Lyft. Overall, I appreciate the complementary Lyft. I hope others will have better experiences. Thank you.
12/31/2023
Antonio O. VERIFIED CUSTOMER
Salvador is a very nice and professional young man. Thanks for your help with my car.
12/31/2023
Trisha L. VERIFIED CUSTOMER
Very nice and helpful
12/31/2023
Mark B. VERIFIED CUSTOMER
I drive 90 minutes to service my car at RSM. Always pleased. Great staff.
12/31/2023
Semir A. VERIFIED CUSTOMER
Claire and Amy are excellent!
12/31/2023
Phillip M. VERIFIED CUSTOMER
Very good service. Thank you!
12/31/2023
Dan P. VERIFIED CUSTOMER
Same day service is always appreciated. Love having truck washed before I get it back - both are worth the extra drive.
12/30/2023
John L. VERIFIED CUSTOMER
Thank You so much for addressing and repairing our vehicle
Jacob Wu one of the good guys in life
John
12/30/2023
Ricky K. VERIFIED CUSTOMER
My truck actually never made it in for service. Hope we can reschedule asap!
12/30/2023
Christopher R. VERIFIED CUSTOMER
Sal was great. He was efficient and friendly and saved my 40 year marriage by getting the truck back to us lickity split and in great shape! Sal is a credit to Santa Margarita Ford and a great representative of your fine dealership.
12/30/2023
Lindsey D. VERIFIED CUSTOMER
Sal is great! Very professional and willing to get us the best price and experience.
12/30/2023
Kimberly B. VERIFIED CUSTOMER
Jacob Wu was very helpful researching my service agreement and offering to have me picked up after my service was complete.
12/30/2023
Christopher E. VERIFIED CUSTOMER
Jacob and Claire were extremely helpful. Far exceeded my expectations.
12/30/2023
John R. VERIFIED CUSTOMER
He’s phenomenal. One of the reasons we continue to buy our cars from your dealership
12/30/2023
Matthew D. VERIFIED CUSTOMER
Clare was great. Communicated the service clearly and was very professionall.
12/29/2023
Michael V. VERIFIED CUSTOMER
Thanks for a wonderful experience
12/29/2023
Richard L. VERIFIED CUSTOMER
Miguel was great. He kept me informed on my repairs and they were done the same fashion. I would recommend Miguel for my next service.
12/29/2023
Steve K. VERIFIED CUSTOMER
Everything was great other than I was told I needed to replace the brake fluid which was just replaced a couple months earlier.