This was the best experience I have had with a dealership. Claire was exceptional in helping me. Please know that the pick up and delivery crew were friendly and I was comfortable in them taking my car. Thank you
12/29/2023
Yvette A. VERIFIED CUSTOMER
Jacob is very professional, extremely nice and a pleasure to do business with.
12/29/2023
Shawn S. VERIFIED CUSTOMER
Timeliness of service. Jacob was great and did what he could, but 2 hours for a very basic EV service is rediculous. Especially after an appointment was made prior to car being brought in. Being in the service industry for many years my self. Time, honesty and money are the only things that really matter to customers. You can’t mess up on any of those things or it is all for nothing. I am 100% confident that Jacob was being truthful when told me the service should be about 1 1/2 hours. He and the whole team failed to communicate that fact through the entire process. If it was going to change at any point and time, then I should have gotten a call or text that the service was behind schedule.Tell Frank Priore I said Hello….
12/28/2023
Douglas B. VERIFIED CUSTOMER
Miguel and RSM Ford Service team exceeded my expectations!
12/28/2023
Reilly M. VERIFIED CUSTOMER
I will definitely complete the survey. Your service department, and especially Sal, are top notch. Wouldn’t want to go anywhere else
12/28/2023
Paige B. VERIFIED CUSTOMER
You all are excellent at customer care.
Thank you!
12/28/2023
Robert K. VERIFIED CUSTOMER
Miguel went above and beyond to make sure the entire process was smooth and quick.
12/28/2023
Erin W. VERIFIED CUSTOMER
Fredy was great to work with very responsive!
12/28/2023
Pedro M. VERIFIED CUSTOMER
Muy bien el servicio de Miguel ???? y de todos de la ford de santa margarita gracias Miguel
12/28/2023
Dolly S. VERIFIED CUSTOMER
Sal is the best. I’ve been bringing my 2014 Ford to Santa Margarita Ford for several years and he’s the finest service rep I’ve had. He is communicative, forthcoming, kind and personable. Thank you!
12/28/2023
Josefina H. VERIFIED CUSTOMER
I appreciate Miguel so much because he is the friendliest person that treats me like a family.
12/28/2023
David L. VERIFIED CUSTOMER
Nice experience, great staff
12/28/2023
Christopher B. VERIFIED CUSTOMER
Thank You.
12/27/2023
Tyson C. VERIFIED CUSTOMER
This was my first time at RSM Ford and it was a good decision to come here. Fredy was so helpful and made me feel very welcome and that my car would be taken care of despite the down computers. My car was repaired in a timely manner and the whole process was so smooth.
12/27/2023
Maryann R. VERIFIED CUSTOMER
Thank you Miguel for continuing to service our vehicles!!!
12/27/2023
Nigel F. VERIFIED CUSTOMER
For an intermittent charging problem, the car was only tested once and declared in clean health, despite its logs showing a repetitive problem. We have a 2019 Chevy Bolt that has absolutely no trouble charging on the same Level 2 charger, yet this is dismissed because it's not a Ford. There is no logic to this argument; however, we rented a 2022 Ford Mustang Mach-e Select (3FMTK1RM7NMA18319) and were able to charge the vehicle on the same charger successfully (https://youtu.be/dZG4D3DD1Xg). Several other Mach-e owners are having the same problem ever since a recent software update to the Mach-e.
12/26/2023
Stuart P. VERIFIED CUSTOMER
Jacob was a great service advisor and was responsive and got all my repairs done! He made the process easy and I truly appreciate the level of service he provided. Will be back!