Santa Margarita Ford Auto Repair Service

Miguel is terrific

Dwayne and the entire service staff are outstanding. They always make me feel like I’m your most important client. I’m truly impressed. Any opportunity I have to refer people to you I do.

Will do

Great service

Duane is great, very professional and very thorough!! Always a pleasure to visit your facility!!

I wasn’t aware. Of the stop/drive feature on the console. Both Duane and the technician pointed it out. It seems to be working fine now . Thank you for the expertise and help.

Completely satisfied.

Keep up the great work Miguel. ;)

My second time bringing my vehicle for service here and Miguel once again provided the BEST customer service. Responsive, helpful and knowledgeable. An experience in complete contrast to Villa Ford who has serviced my vehicle since 2016. Keep him around and I’ll continue to be a customer.

everything was fantastic except 1 thing...my truck needed software updates, that seems like something Ford should offer for free, it was quoted to me $170ish to do a software update. Every single other thing I own that requires periodic updates does so for free, why not Ford -Erik

I had a flat tire that needed to be replaced. I had already talked to Ford and they gave me a case number and told me to give that to the person at the dealer when I went to get service. Rather than making things go faster this slowed things down because the person who knew how to handle case numbers was in a meeting. I was told they would get me when he was available. They never did. All of my interaction with your staff happened when I got tired of waiting and went to them. I was told that my tire was not covered by a Ford warranty, which was true but I did not know it at the time. I told them that I had previously had a repair made to the same tire at the dealership that sold me the car, Sunrise Ford in Fontana and that the warranty covered the repair. Rather than checking with Sunrise Ford they just kept repeating ‘it isn’t covered’. Since you were going to charge me full price and would not have the new tire until the next day l left. I called Sunrise and in a few seconds they gave me the name of the warranty company, my account number, the phone number to give to whoever replaced the tire, what group to ask for when they called, and the particulars about my road hazard coverage. Later on they made a follow up call to see if I had made it home and found a tire.

Sal took care of me and even provided a LYFT for me to get to and from home to pick up my car

Miguel is one of the most professional, honest and knowledgeable service advisors I have ever experienced. He always tells it like it is and his focus is on customer satisfaction above all. For the 4 Fords we bring him his great work earns 100% satisfaction. Job well done!

Your people are the best... that’s the reason I come from Mexico (we live there)to get our vehicle serviced

They were told not to move the seat because the mechanism is broken. They moved the seat. Now I have to tear the seat apart to get it back to the spot it was at before. This will be about an hours work for me. They offered to do it but I would have had to wait another half an hour. Not a happy customer.

Miguel is a great interested service advisor.

Steve was great! Very professional and kept me up to date on my truck and when it would be ready. Great service too. Thank you.

Sal did a very good job!

I have a 2019 Ford Fusion, it took your dealership 3-weeks to perform the routine maintenance and to render some warranty repairs. After three weeks your service team couldn’t even bother to wash the car. Not impressed at all.

Yesterday, on your dealership website, I forwarded a comment on how outstanding, professional, best customer service I have ever received since owning many Ford vehicles in my lifetime...I could go on and on...Sal is an asset to your company and this should be noted...In addition, there should be some incentive for a job well done!! ...To have someone working for you with this caliber should hold a position where others can see the value of outstanding work and representation of a company...Your company stands unique and rare for having Sal on board...Thank you for such great representation through him...Sal should make the owner proud.