Freddy is fantastic to work with. Not only does he keep me informed via txt messages but he also explains the work completed or that needs to be completed in great detail. I enjoy working with Freddy.
1/19/2024
Lisa G. VERIFIED CUSTOMER
Clear words of communication with my vehicle’s service needs and Friendly and Professional service.
This dealership continues to treat me like a valued customer!
I appreciate RSM Ford.
1/18/2024
Everett O. VERIFIED CUSTOMER
Clare is always positive and communicates timing and cost estimates well. This service visit she went the extra mile by having the window console buttons replaced when she noticed that the chrome covering was peeling off those buttons. It was an issue. I had forgot to mention during our service interview.
I would recommend RSM Ford and specifically Clare in service to anyone.
1/18/2024
Jenette C. VERIFIED CUSTOMER
Jacob has outstanding customer service and I will continue my service needs at Santa Margarita, instead of where I purchased the vehicle in orange.
1/18/2024
Rebecca C. VERIFIED CUSTOMER
Fredy is excellent. Very pleased with all his assistance.
1/18/2024
Shelby W. VERIFIED CUSTOMER
Thanks for always taking good care of my car!
1/18/2024
Mike M. VERIFIED CUSTOMER
Clare is fantastic. Great customer service! Thank you Clare!
1/18/2024
Roger W. VERIFIED CUSTOMER
So far so good!
1/18/2024
Julianne G. VERIFIED CUSTOMER
Great Customer Support and experience. Clare was terrific!
Thank you!
1/17/2024
George D. VERIFIED CUSTOMER
I will gladly respond if I receive a survey request from the manufacturer. First Ford Truck I’ve ever owned. Well built truck!
1/17/2024
Robert M. VERIFIED CUSTOMER
Simple, easy..loved it!
1/17/2024
Isabel W. VERIFIED CUSTOMER
I appreciate RSM Ford's and Tiffany's excellence in customer service. Thank you!
1/17/2024
Steven L. VERIFIED CUSTOMER
Sal was awesome super easy to work with. He was able to get my recall parts fixed in a very timely manner and get the job completed.
Hope to work with Sall in the near future again
1/17/2024
John M. VERIFIED CUSTOMER
friendly and courteous
1/17/2024
Jeff H. VERIFIED CUSTOMER
Clare was very professional and friendly and my experience there at SM Ford was great!
1/16/2024
Ryan T. VERIFIED CUSTOMER
Clare was great and asked questions that showed attention to detail, such as asking if I wanted a car wash. I then followed up with asking if they run cars through the automated wash and she said yes, but will wash cars like the Shelby or any other specialty vehicle outside the automated wash. Those usually scratch the wheels and I could tell they understood my car is very special to me. I'll trust them with all my service needs going forward!
1/16/2024
Madie J. VERIFIED CUSTOMER
Jacob was very pleasant and delivered vehicle when he said it would be ready. Very satisfied.