The service was excellent. I was impressed with my car ride home from Elijah, the detailed video of my car breaks and tread from Clint. It was my first time at Porsche Livermore and I would gladly be back for more service. Thank you!
5/20/2021
Henry C. VERIFIED CUSTOMER
I was surprised and expected 3-day service turns into a 3-week ordeal and it’s not even done yet! I dropped off my 911 turbo s to have ceramic coating applied and my 2nd car key re-programmed 3 weeks ago. It turned out the key was not functional and a new key was ordered accordingly. Given the lead time was 5 business days, I decided to leave my car there. Then for the past 2 weeks I received no updates from service. I called a couple times and left messages but never received calls back. I then texted a couple times and thankfully I got simple replies like “the key is not here yet”… I would appreciate if service can be more proactive and figure out what and where the delay is… I decided to pick up my car this morning and requested a mobile service once the key does get shipped. I understand key can be tricky given chip shortage during covid. I’m not trying to cause grief to nobody. But I suppose service with Porsche’s caliber should be a lot more proactive and efficient.
Nevertheless I appreciate Kayla’s professional help. Hopefully this where-is-the-key mystery can be resolved soon...
5/20/2021
Bassem E. VERIFIED CUSTOMER
Thx
5/20/2021
Michael D. VERIFIED CUSTOMER
Excellent communication and service!
Great team effort!
5 Star review
5/20/2021
John W. VERIFIED CUSTOMER
Delighted with with the service provided by Kayla and team. Thank you!!
5/20/2021
Deanna S. VERIFIED CUSTOMER
Kayla is always friendly and she is very knowledgeable about Porsche service schedules. I always appreciate her positivity.
5/20/2021
Suzanne C. VERIFIED CUSTOMER
Excellent
5/19/2021
Craig S. VERIFIED CUSTOMER
Still trying to figure out leak - video was sent - but now I have to return?
5/19/2021
GRACE F. VERIFIED CUSTOMER
Very good service, everyone is very helpful and nice. Thank you
5/19/2021
Omar H. VERIFIED CUSTOMER
Always pleasant efficient service.
5/19/2021
Kevin D. VERIFIED CUSTOMER
Kayla was very accommodating of me!
5/19/2021
Surjit S. VERIFIED CUSTOMER
I have a great experience at Porsche Livermore every time I come here. Kayla and here team treats me right and gets my vehicle needs taken care all the time.
5/19/2021
James C. VERIFIED CUSTOMER
Kayla is always delightful to work with. She is friendly, courteous and easy to communicate with.
Thank you very much!
James
5/18/2021
Roberts Auto. VERIFIED CUSTOMER
Kayla is such a pleasure to work with. Very professional and great with communication from beginning to end. :)
5/16/2021
Grant R. VERIFIED CUSTOMER
I was very pleased with how Kayla and Pam kept me updated on my vehicle and making sure me as a customer satisfied. I would most definitely return thanks again.
5/15/2021
Paul C. VERIFIED CUSTOMER
Very patient and kept me updated at all times.
5/15/2021
Ramesh D.. VERIFIED CUSTOMER
If you have 911 or 911s convertible, I can consider trade in
5/15/2021
JESSIKA H. VERIFIED CUSTOMER
Dont know who kayla is, but david is who helped us and he was great
5/14/2021
Ker Yong. VERIFIED CUSTOMER
Noticed significant decline in service quality for the past few visits
Lack of communication or updates
Service department is hard to reach often directed to voicemail without return response from service team.
Client has to proactively call to obtain diagnostic / price quote status to initiate maintenance/ repair otherwise the car will have sit for 4-6 hrs without initiation of services
Client has to also call to follow up/ confirm the completion of repair / maintenance
It’s rather unfortunate that porsche Livermore is no longer providing quality services
5/13/2021
James J. VERIFIED CUSTOMER
Kayla and her team in the service department, have always made my wife and I, feel like we are special customers!