Nice job fixing the system glitch for my loved Porsche
4/22/2021
David B. VERIFIED CUSTOMER
Everyone was nice and all requests and service preformed per manufacturer
4/22/2021
Rhonda S. VERIFIED CUSTOMER
Kayla was great!
4/21/2021
James P. VERIFIED CUSTOMER
Very professional. Timely communications on progress of vehicle work. Excellent review of service completed. A pleasure to have as a service advisor.
4/20/2021
Irina G. VERIFIED CUSTOMER
Kayla is the reason I come all the way from Oakland to service my car at your dealership!
4/20/2021
Marc A. VERIFIED CUSTOMER
She is always professional and pleasant Great to work with
4/17/2021
Guochao F. VERIFIED CUSTOMER
Good
4/16/2021
Pat S. VERIFIED CUSTOMER
The best service.
4/16/2021
Delmy E. VERIFIED CUSTOMER
Very prompt, and very pleasant experience.
4/16/2021
Michael D. VERIFIED CUSTOMER
Very upset! First I was mislead in believing my warranty was pre approved. So I dropped the car off, come to find out nothing was approved. So the car sat at the dealership for 2 weeks. I then asked Kayla for a quote over email, then over voicemail, she was just horrible at getting back to me, I literally kept calling and calling. Then, finally an email with a quote of $2700 for an oil change. So I had to personally come back in and spoke to the service manager Ron to complain. He was not much better at tackling my issue or even listening to me as a customer. Come worse, I go to pick up my vehicle to find out that the oil change has not even been done after the Ron specifically told Kayla right in front of me, “He needs an oil change”. The real topper was all four of my custom over 8K rims were damaged while under the care of Livermore Porsche. Beyond upset with this dealership and their service!
4/16/2021
Larry P. VERIFIED CUSTOMER
Kayla is awesome. She always was very friendly and tried to do everything she could to accommodate me. Kayla is an absolute asset to Porsche of Livermore.
4/14/2021
Elise T. VERIFIED CUSTOMER
Kayla is very competent and knowledgeable. Always very satisfied with my interactions with her and personally request to work with her every time we need to bring in out Cayenne and Panera.
4/14/2021
Andrew P. VERIFIED CUSTOMER
Thank you for all the care and attention with the vehicle. Keep up the great work.
4/14/2021
Stuart S. VERIFIED CUSTOMER
Thanks for making this service appointment quick and simple.
4/14/2021
LORIE A. VERIFIED CUSTOMER
She’s a great resource . I appreciate her responsiveness
4/14/2021
Karen M. VERIFIED CUSTOMER
Both girls at the front desk Kayla and Pamela are a delight to work with!
4/14/2021
Vineet R. VERIFIED CUSTOMER
Kayla was excellent. Kept me updated and explained all the repairs and work done. Very professional.
4/13/2021
Stephanie V. VERIFIED CUSTOMER
Several reasons we are dissatisfied.
1. Quote to replace windshield was $1600. When work was done it was $2,300. You did the work without telling me of price increase. Then I was told I need to pay before releasing the car.
2. You basically held my car hostage because you wouldn't release my car unless I bought tires from you. This is highly questionable practice.
3. You didn't wash the car after a week?
Please call my husband Mike at ****-****-xxxx. He would like to speak with you.
4/12/2021
Dale M. VERIFIED CUSTOMER
Especially competent and accommodating!
4/10/2021
BHAVIN S. VERIFIED CUSTOMER
5-Star experience! Amazing service! Great communication!
Thank you, Kayla and the Livermore Porsche team!