My Service experience was FANTASTIC. As Always, Livermore Porsche exceeded my expectations!
11/10/2020
Jan R. VERIFIED CUSTOMER
Again, very poor communication
11/9/2020
Rhys W. VERIFIED CUSTOMER
Two times I called to get an update and could not get an answer, just rings. When I did get through the young lady didn’t know anything and said she would call back. No call. So I called again, she still didn’t have an estimate of when my car would be ready but would call me back. An hour later I got my update.
At my previous maintenance visits I always got to talk with the tech about my Cayman, not this time, I miss that.
When I took the car in I watched this guy take my car back to the maintenance waiting area. I got a strong impression he didn’t really know how to drive a stick. There was a lot of hesitation, unnecessary throttle jabbing, etc. I remember thinking “gosh, I hope he doesn’t drive my car very far.”
Rhys W
11/9/2020
TJOE I. VERIFIED CUSTOMER
Good service except for my Uber ride there to pick up the car.
11/9/2020
Carlos B. VERIFIED CUSTOMER
Livermore always delivers with excellent service and friendly customer service.
11/7/2020
Donald C. VERIFIED CUSTOMER
Kayla and her team resolved a recurring problem with the TPMS of my 2016 Cayenne Hybrid. I trust their diagnostics and am grateful they kept the car until the problem was eliminated. Now I can drive with confidence until the next scheduled maintenance. I'm very satisfied.
11/7/2020
David C. VERIFIED CUSTOMER
I had to replace battery in key fob today....two days after "inspection"...Not to sure the 'message center' is working properly, because messages don't 'erase' right away...that's new.
I'm stilll upset about not being able to set the buttons for garage door opener and gate opener, all since new battery and new radio installed in car, jan/feb 2020. No support from dealership, they say, due to covid...Well, life goes on, COVID or NO COVID...I'm not dieting...just unhappy because i have an expensive car that performs like a FORD
11/6/2020
John I. VERIFIED CUSTOMER
Worked as well as it could.
11/6/2020
Steve G. VERIFIED CUSTOMER
I own two modern Porsche’s. My experience at your dealership was the best I have ever had.
11/6/2020
Bhupinder C. VERIFIED CUSTOMER
Kayla was very helpful making this service appointment flawless
11/6/2020
Magdy E. VERIFIED CUSTOMER
Excellent service and thank you for providing Uber while changing the oil
11/5/2020
Rose W. VERIFIED CUSTOMER
She was good
11/5/2020
Rose W. VERIFIED CUSTOMER
She was good
11/5/2020
Chad S. VERIFIED CUSTOMER
Great service
11/4/2020
Chad S. VERIFIED CUSTOMER
Great service
11/4/2020
Patti G. VERIFIED CUSTOMER
Best service ever! Thorough amd quick!
11/3/2020
Rome A. VERIFIED CUSTOMER
Trying to get someone on the phone was my only issue. Sometimes one needs to get a time so personal schedules can be adjusted. Otherwise very pleased.
11/3/2020
Nicole B. VERIFIED CUSTOMER
Parts needed for scheduled service appointment not available after I brought my car to dealership. Was reassured all day that car would be ready, then informed end of day that would not happen due to parts not there. Poor communication re time of car completion. Upon car receipt, repair of car paint scratch had not been done.
10/30/2020
Chakradhar P. VERIFIED CUSTOMER
She has not responded after leaving the message.
Am not sure when to pick the car .
Never expected from Porsche.
10/30/2020
JAMEY J. VERIFIED CUSTOMER
Kayla is an exceptional representative for Porsche Livermore.