When I went to pick up my car, the work I asked to be completed was not done and I had to leave it. There was some miscommunication between the service department and the Kayla. There was damage to the aluminum door sill. Waiting to hear back on gettin this replaced. Ultimately the software items were repaired and Ralph delivered the car to me. Everyone was very nice and mistakes can happen. I am sure the next service will go better. I am happy with my experience with your dealership and its team.
2/12/2021
Harry B. VERIFIED CUSTOMER
Ms. Kayla customer service was outstanding. Major Kudos. She kept me informed every step of the process with my car.
2/12/2021
Cory W. VERIFIED CUSTOMER
Excellent service, thank you!
2/12/2021
Craig L. VERIFIED CUSTOMER
I came in without an appointment and Kayla was able to get me taken care of with the service manager Ron. I left the car and Kayla arranged a ride home and back to Livermore when my car was finished. I had a bad experience with another dealership and when I walked into Livermore Porsche all was forgotten. Kayla and her colleagues made me feel welcome
2/12/2021
Michael S. VERIFIED CUSTOMER
Excellent service, video follow up. Great experience
2/11/2021
Alfred P. VERIFIED CUSTOMER
Justin was quite cordial, which was appreciated.
2/11/2021
Abubaker A. VERIFIED CUSTOMER
Kudos Justin for your outstanding support, recommendations, enthusiasm and professionalism. See you next time.
2/11/2021
Jeremy H. VERIFIED CUSTOMER
They are doing what they can to fix the issue however we should have not had an issue to begin with
2/10/2021
Dennis D. VERIFIED CUSTOMER
Justin Bond was just fine with my service. Your service personnel returned my Porsche to me much dirtier than the very clean condition that I delivered it to Porsche. Sloppy cleaning, water spots, drips, and splash marks everywhere, dirty smeared windshield and alloy wheels spattered with water. This Porsche service "clean job " was really horrible.
2/10/2021
Michelle S. VERIFIED CUSTOMER
Very happy with the service and Kayla and her team.
2/9/2021
Scott D. VERIFIED CUSTOMER
Kayla has always been 5 stars, she is truly an asset to the dealership.
2/9/2021
Jeffrey C. VERIFIED CUSTOMER
Kayla is awesome. She goes the extra mile to help her customers. We love working with her.
2/9/2021
James C. VERIFIED CUSTOMER
It's always a pleasure to work with Kayla. Thank you
2/9/2021
Marilyn W. VERIFIED CUSTOMER
David and Justin were the greatest! Everyone should have such a great sales experience as we did!
2/6/2021
David C. VERIFIED CUSTOMER
The gate opener was not synced to console. I left two or three messages with Livermore Porsche yesterday snd today.
I’ve received NO call back or reply.
My Porsche is not working properly like a German engineered car should.
Unhappy and frustrated
2/5/2021
Will M. VERIFIED CUSTOMER
Great service! Great communication! Nice video inspection ????
I will tell my Porsche friends. I will be back for my next service needs.
2/5/2021
Ron C. VERIFIED CUSTOMER
The Porsche team is incredible. From Pam, the “new guy” Justin and Kayla you can’t go wrong. They welcome you like family, communicate perfectly and on time, follow up on every promise and are truly the best in the industry. You guys rock!!
2/2/2021
William M. VERIFIED CUSTOMER
Kayla is very efficient, communicates in a timely manner, cordial, and goes the extra mile.. A+ in customer satisfaction and service
1/30/2021
Jane L. VERIFIED CUSTOMER
Terry was great to work with. He took the time to ensure we were educated on all of our options and keep us updated throughout the order and sales process.
1/30/2021
NATHAN M. VERIFIED CUSTOMER
Very friendly and amazing service from all of the staff. Could not be happier with the team at Porsche of Livermore