She did not listen to any of my questions. I was trying to explain the failure messages I was getting on screen. She suggested that Ignore them or disable the feature (my car is just a month old). She was also saying that this error is common. When asked what car she was driving - the answer was that she doesn’t drive a Porsche. This was the worst customer service ever. Will not respond Porsche or Porsche Livermore to anyone!
6/22/2021
James B. VERIFIED CUSTOMER
Michael took great care of us and our vehicle. Thanks!
6/22/2021
Vanissa K. VERIFIED CUSTOMER
Kayla is ALWAYS professional, responsible and prompt. She is a great representation of what customer service should look like. I totally trust her with my vehicle.
6/22/2021
Dwayne C. VERIFIED CUSTOMER
I brought my Porsche it was missing a quart of oil. The service department performed a diagnostic check and had a hard time turning off my oil light and after waiting 3 hours they figured it out. The next day the check engine light came on and I called to make an appointment to bring my Porsche back in. They needed to order another part that was found in the first diagnostic. They sent a text message NO CALL. I called to follow up at this time they had my car for a week no follow up. I called AGAIN going on the second week. They stated that they needed to replace 2 manifolds and discussed price. And it would be completed the next week. Ok I called AGAIN to check on my vehicle and they said it would be ready the next day. I was upset and the service tech was rude and dismissive. I WILL NOT BE BRINGING MY VEHICLE BACK. I brought my Porsche and they found multiple things wrong after 2 diagnostics?? $2700 later?? Fishy and worst experience
6/18/2021
GLENN C. VERIFIED CUSTOMER
Thank you.
6/17/2021
Michael H. VERIFIED CUSTOMER
Porsche Livermore is a class act!
And, as usual, Kayla was great.
6/17/2021
Sonja B. VERIFIED CUSTOMER
Kayla is always the epitome of excellence.
6/17/2021
MARIANA J. VERIFIED CUSTOMER
Many thanks !!!
6/17/2021
Jeremy Y. VERIFIED CUSTOMER
Michael was fantastic and called me everyday to update me on the status of my repair. I would highly recommend working with him!
6/16/2021
Fay A. VERIFIED CUSTOMER
Good job
6/16/2021
James G. VERIFIED CUSTOMER
My salesman was Terry Erdei. Not sure where Kayla fits in!
6/15/2021
Ronald S. VERIFIED CUSTOMER
Mike was efficient and very friendly. My car was serviced in a half day.
6/15/2021
Craig P. VERIFIED CUSTOMER
Kayla is a rock, a true expert. Efficient, cheerful, competent. Customer service reps often determine the success or failure of any business. Kayla is someone you never want to lose.
6/12/2021
Larry I. VERIFIED CUSTOMER
Kayla was fine - I do NOT appreciate the sloppiness by PCNA in parts management that required me to waste 1/2 day on a return trip due to the Mia-labeled part that the dealership received
6/12/2021
Jim M. VERIFIED CUSTOMER
Great service and updates. Thank you!
6/11/2021
Aileen S. VERIFIED CUSTOMER
Always great service
6/11/2021
Tracy Chevrolet. VERIFIED CUSTOMER
Great Job
Nick the Porsche master tech
Is the BEST
6/11/2021
Blair P. VERIFIED CUSTOMER
All 10’s great in followup and information. Appreciate the help
6/10/2021
Frank N. VERIFIED CUSTOMER
Kayla and Pam and the service department manager, or possibly the general manager (I forgot his name) are individually and collectively first class. My experience with each one of these employees is always satisfactory at a very high level. I would not want to bring either of my Porsches anywhere else. Thank you.