I have to called the service department to follow up on the progress of my vehicle and the phone rings for 5 minutes or longer before a live person picks up the phone. I do not get a call back from my service rep as to how much longer it would take to repair the vehicle and I have to take the effort to call back to find out when the vehicle is ready. I am very dissatisfied with the service.
7/21/2021
Evan Z. VERIFIED CUSTOMER
Glad I decided to do the pre performance inspection at an independent dealer. Saved me from buying a real lemon.
7/20/2021
WILLIAM M. VERIFIED CUSTOMER
Kayla is excellent in every way!!
7/20/2021
Marc L. VERIFIED CUSTOMER
Great service. Very responsive and accommodating. Thanks Michael.
7/18/2021
CORY W. VERIFIED CUSTOMER
Kayla is always very responsive and professional!
7/16/2021
WILLIAM B. VERIFIED CUSTOMER
Great service! Kayla is a very professional service writer the whole team is very professional
7/16/2021
April S. VERIFIED CUSTOMER
Very professional, great service!
7/15/2021
IRMA T. VERIFIED CUSTOMER
First, I made an appointment a week ago and when I get there at 8 :00 am lone they told me, they didn’t had my paperwork and no appointment. But they took me in, they said it will take 3 hour for my service, I had to get a ride home from my husband. I waited for my card all day picked it up at 4:00pm.
7/14/2021
William S. VERIFIED CUSTOMER
I have bought 2 porsches here and they have been terrific both on the sales and the service. This is the only place to go to.
7/10/2021
ALISON C. VERIFIED CUSTOMER
The entire team, including Kayla, was professional, pleasant and accommodating.
7/10/2021
TINA M. VERIFIED CUSTOMER
Love this dealership...always treated well...
7/10/2021
PRIYA O. VERIFIED CUSTOMER
love her
7/10/2021
SALAH B. VERIFIED CUSTOMER
Two weeks to fix. Sorry doesnt cut it computer problem at the dealer not the car
7/9/2021
Monica B. VERIFIED CUSTOMER
The whole team was great through the whole process of service and repairs. Thank you Porsche of Livermore!
6/29/2021
Deborah M. VERIFIED CUSTOMER
Kayla is amazing! I always feel confident I will be well taken care of by all who work there as she communicates with everyone there to get everything I need. Everyone I have ever had the pleasure of dealing with there has been great.
I never have to question if I am being treated honestly and fairly, as I can tell upfront that I am. That says a lot to me about a car dealership, as unfortunately that has not always been my experience with other past dealerships.
6/29/2021
CARLOS B. VERIFIED CUSTOMER
During Kayla’s absence service provided by Pamela
6/26/2021
Thomas M. VERIFIED CUSTOMER
It was a complete screwup. Somehow you didn’t have enough spark plugs to do the tuneup. What a joke
6/26/2021
Kirby F. VERIFIED CUSTOMER
Livermore Porsche continues to be the best in the Bay Area.
6/25/2021
ANN S. VERIFIED CUSTOMER
Kayla is the best...she is polite and k owledgeable. She is the heartbeat of the dealership, esp the service department. She is familiar with the brand and is so helpful.
6/24/2021
Armaen N. VERIFIED CUSTOMER
Mike and ( I think it was Abby) the lady sitting next to mike
They were both very professional and attentive.
11 out 10. Yes 11. ????????????