Kayla did an excellent job and is very knowledgeable!
9/8/2021
Shari R. VERIFIED CUSTOMER
Mike is professional and very attentive. Thank you
9/8/2021
DANIEL H. VERIFIED CUSTOMER
Great service, thanks.
9/8/2021
Shyuan Y. VERIFIED CUSTOMER
It was wonderful! Quick and got my car and keys back in the same day! Thank you!
9/4/2021
Yao M. VERIFIED CUSTOMER
Should have the car rental service back.
9/4/2021
John D. VERIFIED CUSTOMER
Excellent service by Michael and his colleagues. I have been nothing but pleased with Porsche of Livermore since the day I bought my Boxster there. Michael was both professional and personal to connect with. As ususal, the car runs like a charm following service. Keep up the good work.
9/3/2021
Pat S. VERIFIED CUSTOMER
Had an appointment last Monday, the 30th, for four new tires installed.
Called the previous Friday, the 27th, to make sure tires were in for Monday’s
appointment, left a voicemail message. Didn’t hear from anyone. Went to dealership on Monday. No tires. They came in on Tuesday. We couldn’t get to dealership until today ( Thur ).
9/3/2021
Tom (. VERIFIED CUSTOMER
Kayla is always a pleasure to work with. She is a true asset to your dealership.
9/2/2021
JEFF T. VERIFIED CUSTOMER
Excellent and professional service. Very Satisfied!!
9/2/2021
Stephen Y. VERIFIED CUSTOMER
Amazing dealership. Everyone is very helpful. Customer service is there priority.
9/2/2021
Iraj S. VERIFIED CUSTOMER
You are not offering loaner for the service , instead you offer an Uber for transferring me to my office in Pleasanton. After six hours of waiting for the car for a service which is ridiculous time, I had to wait another hour because the Uber was not working and finally I had to drive myself back with a cab. I have full warranty for my tires and although there was a problem with my tire, I was told that I have to go back again and drop my car for another 2 to 3 days.This is not the service expected from a Porsche dealership. Moreover your customer service or service coordinator needs training on how to communicate effectively with the people because it seems that I am really owed her something. She is extremely cold, aloof and without any sincerity or even trying to calm the situation down.
9/1/2021
Joshua S. VERIFIED CUSTOMER
thank you! great service! and Taz was awesome.
9/1/2021
Susan G. VERIFIED CUSTOMER
Thank you to Kayla Eagleston for professionalism in communicating the repair for my Porsche.
9/1/2021
Donna Q. VERIFIED CUSTOMER
Will do
9/1/2021
Carr Electric. VERIFIED CUSTOMER
Kayla is great to work with. Understands issues and works to get them resolved. In addition to her usual courteous and professional demeanor.
8/31/2021
KATHLEEN R. VERIFIED CUSTOMER
Tried calling service dept for 20 mins to have
Them order me an Uber for pick up so I could come get my car. No answer, left message, no call back. I ordered my own Uber and paid myself. I don’t understand why you don’t have guest drop off/pick up service. All the other car dealerships in the area offer pick up/drop off service. Not only do you not have that service, but the back up service of an Uber can’t be accessed if you cannot get their to service department. Perhaps the receptionist could be granted the power to order Uber’s for customers instead of only service dept personnel who can’t answer the phones when busy.
8/31/2021
Tang T. VERIFIED CUSTOMER
Kayla was excellent. She handled the service flawlessly and helped schedule valet service and a loaner.
8/31/2021
Don E. VERIFIED CUSTOMER
Great service from all that helped me.
8/31/2021
Marina M. VERIFIED CUSTOMER
If I could giive Kyala 20 out of 10. I would. she is excellent and wonderful at managing her team. It’s a pleasure !!
8/31/2021
Karen B. VERIFIED CUSTOMER
Over the 6 years we have owned this vehicle Kayla has always provided outstanding service. Her client centered approach is the reason we travel to Livermore for our service needs rather than utilizing dealerships or shops much nearer to our home.