Appointment was at 9:30 am, I arrived at 9/15 am. At that time I tell Robert that I plan to wait shouldn’t be long. Waiting… waiting, so I ask Robert for update at 11:30, still are not working on my car. Well 12:10 pm your service guy took a floor dolly with my tires and the new tires over to Audi Livermore to begin to remove and install my tires. When you make my appointment at 9:30 I would expect my car to begin, the service it’s scheduled for not 3 hrs later. Also purchased the gold package and Robert tell me he will need to look into this because Livermore doesn’t have a person or the equipment on-site to do the exterior and interior protection. I purchased my car 9/19 and your business still has not called me to schedule. Please call me ****-****-xxxx Albert
10/5/2021
WILLIAM L. VERIFIED CUSTOMER
Thank you!
10/1/2021
Mark J. VERIFIED CUSTOMER
Great service, Dean was very courteous and professional. He answered all my questions.
10/1/2021
SUSAN H. VERIFIED CUSTOMER
Dean went above and beyond. Thank you Subaru Repair Department for fixing my car! Dean is A plus.
Sue Haines
10/1/2021
Edward Y. VERIFIED CUSTOMER
Nice waiting room and prompt service
9/30/2021
Erin Y. VERIFIED CUSTOMER
Always appreciate Dean helping me.
9/30/2021
STAN CABANTAC. VERIFIED CUSTOMER
I’m so excited in my new car,the service and staff in Livermore Subaru are amazing ,helpful thru the process of all the paperwork .
Thank you..
T
9/30/2021
Gale R. VERIFIED CUSTOMER
Great customer service!!
9/30/2021
MARK C. VERIFIED CUSTOMER
satistied with the service
9/30/2021
Diane S. VERIFIED CUSTOMER
Dean is awesome!
9/30/2021
THOMAS E. VERIFIED CUSTOMER
Kitryna, was very friendly, professional and efficient.
We felt well taken care of.
9/30/2021
Kenya M. VERIFIED CUSTOMER
Robert was very helpful.
9/30/2021
Wucherl Y. VERIFIED CUSTOMER
Dean is an excellent service provider!
9/30/2021
William T. VERIFIED CUSTOMER
Hard to reach her. Not happy having to pay for labor to determine problem with passenger seat in a 4 year old car. Seems like it should have been covered
9/30/2021
George T. VERIFIED CUSTOMER
Very patient in answering all questions great guy
9/30/2021
Anthony B. VERIFIED CUSTOMER
Love the communication, the service and the quality. It's nice to be told that you will be taken care of and then be taken care of.
Everything I was worried about was either fixed, explained to me or scheduled to he fixed. Nothing I can ask for more than that. I basically drove 2 and a half hours both ways to get taken care of and it was worth it.
9/30/2021
Jeanne T. VERIFIED CUSTOMER
Quick service!
9/29/2021
Luis Bernardo. VERIFIED CUSTOMER
Avin and Zee were great!
9/28/2021
Dove P. VERIFIED CUSTOMER
Dean was outstanding! Truly one of the best customer service experiences I have had in many years… for many reasons! He went above and beyond with service, accommodations, his excellent attitude and clear intent to serve.
9/28/2021
Glen L. VERIFIED CUSTOMER
Robert treated us very well and was very honest and helpful. We were on our way home to Bend Oregon when we encountered a blow out one of our front tires. Robert helped expedite the repairs and kept us well informed. We are thankful to your team that helped us get on the road safe and sound.