Dean was friendly, attentive, informative, and helped me to be on my way quickly. I appreciated how he kept me informed on progress while I waited for the service to be completed. He also answered all of my questions about the car and updates the batteries in my key fobs since they were low. Thanks Dean!
8/25/2021
Eduardo I. VERIFIED CUSTOMER
Very helpful and made our waiting time comfortable.
8/25/2021
Marsha V. VERIFIED CUSTOMER
Dean was very courteous and professional. Great help answering our concerns
8/25/2021
Filomena C. VERIFIED CUSTOMER
Great customer service, thank you
8/25/2021
Rita B. VERIFIED CUSTOMER
Very attentive and excellent follow through- what you want in a customer care experience
8/23/2021
MARK H. VERIFIED CUSTOMER
The two items we brought the car in for were not fixed
returning the car on Friday
8/22/2021
Toshiya O. VERIFIED CUSTOMER
Excellent, as always
8/21/2021
Michelle C. VERIFIED CUSTOMER
Thank you!
8/21/2021
Nicholas M. VERIFIED CUSTOMER
Dean was super helpful! He actually always goes out of his way to help me! Honestly I get the BEST service from Dean. I am glad he is always there to help me
8/20/2021
STACY A. VERIFIED CUSTOMER
Kitryna is always good with communicating the service needed and timing.
8/20/2021
Thanigaimani K. VERIFIED CUSTOMER
Good stuff
8/20/2021
Kenneth S. VERIFIED CUSTOMER
Very knowledgeable on his work , very accommodating and friendly.would like to have him take care on my next visit
8/20/2021
Jillian L. VERIFIED CUSTOMER
Dean went above and beyond to assure a difficult issue was finally resolved with my vehicle which had been at other dealerships before without resolution. He and your team are the best ever.
8/20/2021
Jose B. VERIFIED CUSTOMER
Kitryna was very polite, very professional, and overall had a great visit here, it’s my 2nd time dropping off the car here and always makes sure everything is accurate, thank you!!
8/19/2021
ZOEY B. VERIFIED CUSTOMER
My service representative was friendly and kind. However, I was told the service would be 2-3 hours and my car ended up being there close to 30 hours which messed up my planning a bit. More accurate time estimates would be appreciated, as this has been an issue I’ve had before when getting my car serviced here
8/19/2021
Kevin O. VERIFIED CUSTOMER
Great Job
8/19/2021
Jimmy N. VERIFIED CUSTOMER
Thanks!
8/19/2021
Wassei M. VERIFIED CUSTOMER
Part of the service included a tire rotation. When we picked up the vehicle, the description of what was done to the car stated that the tire rotation was performed. However, we marked all the tires and rims by number and when we examined the car during the pick up, we found that they were not rotated. We were lied to and feel very disappointed that we have trusted Subaru Livermore
with all our car services; not only with our current vehicle, but our previous Subaru of five years. How can we continue to feel confident in the integrity of Subaru, if their mechanics are not held accountable. Especially since we informed the technicians of what occurred and showed them proof, but were never reached out to, in order to make things right.
8/19/2021
Manasi J. VERIFIED CUSTOMER
Thank you!
8/19/2021
Edward G. VERIFIED CUSTOMER
The waiting room is dangerously small, especially during the Covid era and beyond!