Dean provided excellent service and experience to me as a Customer. From my past experiences with your service department, I had to deal with challenges ranging from long wait time, poor communication with the service rep, to not receiving the complimentary car wash service for customers to name a few. However, Dean took the time to provide me with the best service: made sure that the needed part came in, took care of the paperwork in a timely manner, sent a couple of text messages to keep me updated on my vehicle, ran a vehicle report, and when done, even offered and provided the complimentary car wash. I am all about customer service and I know a great one since I run a business of my own. Dean was able to meet my expectations and I hope that the same will be true for the rest of the service team because excellent work ethics and people service make a lot of difference! Thanks Dean, you rock!
11/6/2020
Nelda J. VERIFIED CUSTOMER
I didn’t think anyone could beat the customer service I got from Matt...Alex filled those shoes! It’s why I keep coming back.
11/6/2020
Wai Kin. VERIFIED CUSTOMER
Everything is perfect, just didnt wash my car as requested
11/6/2020
Thomas K. VERIFIED CUSTOMER
Communication on how my repairs were lacking. I called and texted 4-5 times in a 24 hour period without speaking to anyone even after leaving voice mails
11/5/2020
Matt B. VERIFIED CUSTOMER
Informative.Simple execution at check in and check out.
11/4/2020
Kate L. VERIFIED CUSTOMER
Alex was awesome! Great service and excellent knowledge of our car!
11/4/2020
Edmund D. VERIFIED CUSTOMER
Heather Brown provided me AMAZING follow-through service for two ongoing warranty service items on our family 2017 Forester. I am extremely thankful to her for her kind and considerate assistance in these repairs. Thank you Heather! And thank you to Livermore Subaru for your great ongoing service on our vehicle.
11/2/2020
Robert E. VERIFIED CUSTOMER
Dean was extremely helpful and kind. He arranged to have a new battery installed and have my vehicle serviced to make sure it was safe to operate. I now have full confidence that my car is ok. Thank you, Dean.
11/2/2020
Thomas N. VERIFIED CUSTOMER
Great service and very responsive. Everything was explained clearly.
11/1/2020
Russell M. VERIFIED CUSTOMER
Dean was friendly, polite, and accommodating. Service much appreciated.
11/1/2020
ELAINE B. VERIFIED CUSTOMER
Dean is a gentleman and made sure the problem got fixed quickly. Thanks,
Elaine
11/1/2020
Dorothy B. VERIFIED CUSTOMER
Alex is very professional and knowledgeable. He did a great job. He is an asset to your company. Thank you Alex
10/31/2020
George M. VERIFIED CUSTOMER
Heather was an amazing helpful when greeting customers. Also very understanding and helping when I was asking questions. She deserves a raise if I was her manager.
10/31/2020
Emile M. VERIFIED CUSTOMER
Thank you
10/31/2020
Christina G. VERIFIED CUSTOMER
Professional and take good care my of his customers.
10/31/2020
Rebecca S. VERIFIED CUSTOMER
Heather, thank you so much for the excellent customer services!
10/31/2020
Belinda L. VERIFIED CUSTOMER
Thanks for excellent service!
10/30/2020
Luis M. VERIFIED CUSTOMER
Thank you. Excellent service
10/30/2020
Ann G. VERIFIED CUSTOMER
Excellent care. Service was great.
10/30/2020
Stephen W. VERIFIED CUSTOMER
Dean knows his ****, didn’t get the free wash due to the newbies messing up, Dean told me I could come in anytime to get a free wash when he was there. Great service