My passenger airbag light is now on and my phone would not connect with the Subaru after the servicing
9/16/2021
Sydney M. VERIFIED CUSTOMER
Robert was wonderful and very helpful.
9/16/2021
Daniel B. VERIFIED CUSTOMER
Not really Kitryna issue but car was supposed to be ready by 2:30. By 3:09 I had heard nothing. Tried to call service but no one ever answered. My ride was getting anxious so I finally had to call the sales department who had to contact service. Sales got back to me that car was ready and by then it was four. Total disconnect between service and client. Hope this isn’t a trend. First time there so I was a little unhappy with this.
9/15/2021
Charles V. VERIFIED CUSTOMER
All good
9/15/2021
Sandra M. VERIFIED CUSTOMER
From the moment I arrived to the moment I picked up my car, the service was outstanding! I explained what was happening to my car and I could see the technician took the time to listen to the noise I heard. When I drove away, I was so happy that the noise disappeared and it has not returned. What a relief! Robert was so attentive and made sure I was comfortable in the waiting room and kept me abreast of what was happening to my car. He has excellent customer service skills!! I am very happy with Livermore Subaru!!
9/15/2021
Jeffrey H. VERIFIED CUSTOMER
Work was finished on time and Kitryna was a pro.
9/15/2021
Pam C. VERIFIED CUSTOMER
None
9/14/2021
Alisa H. VERIFIED CUSTOMER
Dean is a excellent service manager…He called me back to answer all of my questions and concerns. I totally understood what was going to accrue with my service. I’ve never received such excellent service on the backend……Service is always good on the front end but in the back end it’s terrible but not with dean and also in the middle of a pandemic…. Five star service ????????????????????????????????
9/14/2021
Kathleen L. VERIFIED CUSTOMER
She is very friendly and was able to get my car’s service done quicker than she had expected it to be.
9/14/2021
Eileen M. VERIFIED CUSTOMER
Dean was great! Very professional and courteous.
9/14/2021
Farinaz B. VERIFIED CUSTOMER
Dean was super helpful and accommodating!
9/14/2021
Nathaniel L. VERIFIED CUSTOMER
Keep the good service up.
9/14/2021
Sergio T. VERIFIED CUSTOMER
Mr. Pendley was very professional and polite. He is a friendly person and his customer service skills are admirable. He really represented Livermore Subaru.
9/11/2021
Stephen Y. VERIFIED CUSTOMER
Thank you for always performing a fantastic job and expediting the replacement of my passenger side mirror on such short notice! See you soon and always a pleasure doing business!
9/10/2021
Jacqueline T. VERIFIED CUSTOMER
Dean was lovely to deal with. Very professional, organized, kind, and he kept me informed. When he came to tell me what things needed to be fixed, he wasn’t pushy. He knew best get fixed by timeframes, and let me decide when to get it fixed. He also was ready with ballpark timeframes and prices on all fixed. I enjoyed my first visit and will definitely be returning. Thanks so much Dean!
9/9/2021
Sebastian B. VERIFIED CUSTOMER
Robert was friendly, polite and professional.
9/9/2021
Christopher V. VERIFIED CUSTOMER
He was polite apt and courteous
9/9/2021
Barbara S. VERIFIED CUSTOMER
Thank you for everything
9/9/2021
Jessi D. VERIFIED CUSTOMER
We are regulars at Modesto Subaru. But after the service that Livermore provided we will switch to Livermore Subaru. Modesto Subaru did not give us the care or attention that you guys did.