I called before scheduling service for my car. I got a call the next day with the pricing. When i dropped the car off i was told that was not the price and the type of service needed was a minor/oil change. I was very upset. I had the name of the employee and the cost breakdown which now was not going to be honored. I was then told that the service manager Johnny would call me to go over this error and I never heard from him. This is happened to me on more than one occasion and I am extremely disappointed in Audi Livermore
10/7/2021
Christopher S. VERIFIED CUSTOMER
Ishmael was very professional and helpful
10/3/2021
Mark L. VERIFIED CUSTOMER
Nancy and Johnny the manager was awesome. Excellent customer service.
Thank you…Mark L
10/1/2021
Ajit A. VERIFIED CUSTOMER
Extremely good customer service
10/1/2021
Thurston T. VERIFIED CUSTOMER
Josh is a knowledgeable service advisor and appreciate his recommendations to ensure our vehicles are in excellent condition.
10/1/2021
Harmandip S. VERIFIED CUSTOMER
Ismael is great person, did great job highly appreciated his work
10/1/2021
Yusuf H. VERIFIED CUSTOMER
Excellent service; I felt special
9/30/2021
Gerald T. VERIFIED CUSTOMER
Very satisfied with Audi Livermore!
9/30/2021
Neelu A. VERIFIED CUSTOMER
Nancy has been very helpful each time there have been any issues
9/30/2021
Deepa D. VERIFIED CUSTOMER
The pricing was not transparent. I was quoted one price over the phone, and then a much higher price when I went to drop off the car. When I mentioned the lower price I was quoted, the service advisor said he would honor the lower price, but made me feel like he was doing me a favor.
This is pretty shady.
9/30/2021
Kenneth C. VERIFIED CUSTOMER
Nancy makes our Audi services very convenient for us.
9/29/2021
Gary . VERIFIED CUSTOMER
We were very happy with the great customer service.
9/29/2021
Kim W. VERIFIED CUSTOMER
Nancy kept me well informed of my cars service. Great communication.
9/29/2021
Thomas H. VERIFIED CUSTOMER
No one has reponded back to me re my sims card or return of pink slip in last 2 days
Not impressed
Tom
9/29/2021
Joseph B. VERIFIED CUSTOMER
Have to jump to many hoops to get to service department. Should be a line directly to service. Please fix that issue I’d be really happy then!
9/29/2021
Zhang S. VERIFIED CUSTOMER
great and fast services, the only issue this time is no car wash
9/29/2021
Phani N. VERIFIED CUSTOMER
Joshua was really good & clear.
9/29/2021
Robert L. VERIFIED CUSTOMER
The Service host was very honest, detailed, and professional.
Work was completed earlier than the estimate. Will
Definitely come back again. Thanks.
9/29/2021
Douglas S. VERIFIED CUSTOMER
My experience was excellent!! Thank you for the great service and for taking such good care of my A5.