Nancy was very professional and took care of our tire issue right away. We are pleased and grateful.
9/25/2021
Aimee F. VERIFIED CUSTOMER
Extremely happy with service provided by Nancy Frasula. She does a fantastic job!
9/24/2021
Conrado R. VERIFIED CUSTOMER
Highly satisfied with the service i recently received from Audi Service department.
Special shoutout to Nancy Frasula (service advisor) who took good care of me and my car. She communicated well on the diagnostic and repair status of my car and arranged all my transport to and from work while my car is being repaired. Highly recommend her for her excellent customer service.
9/24/2021
Laura C. VERIFIED CUSTOMER
Loaner cars very dirty inside. Trash, black steering wheel and inside front windshield hard to see out.
9/23/2021
Jacques G. VERIFIED CUSTOMER
Ismael came and met me at my car to check in. I really appreciate that. He told me I could make myself comfortable anywhere in the lobby while I waited. The service time was less than two hours including a car wash. I appreciate respecting my time.
9/23/2021
Mike C. VERIFIED CUSTOMER
Nancy was a pleasure to work with. So far I’m extremely happy with her and the service dept in general at Livermore Audi.
9/23/2021
NATHALIE L. VERIFIED CUSTOMER
Yes I will provide the feedback. Nancy is very courteous and helpful.
whit setting up my appts and technical advise
9/23/2021
Peter C. VERIFIED CUSTOMER
Good customer service joshua choy
And best service in the livermore audi no problem with the car fully satisfied. 10/10
9/23/2021
Erica V. VERIFIED CUSTOMER
Nancy is fantastic, and I enjoy working with her!
9/23/2021
CARMEN P. VERIFIED CUSTOMER
Extremely satisfied with the work and the customer service.
9/23/2021
James L. VERIFIED CUSTOMER
Great service and staff.
9/23/2021
HAMMOND P. VERIFIED CUSTOMER
Nancy was great to work with
9/23/2021
Cynthia R. VERIFIED CUSTOMER
Fully satisfied with my recent and excellent car service with josh
9/22/2021
Sukhwinder S. VERIFIED CUSTOMER
Ismael was really helpful and knowledgeable. I was so scared after reading reviews online and I was in dilemma to go on Livermore location to service my car. Then, I though I should take a risk and go to Livermore location for car service. After working with Ismael, next time and every time I want to go to Livermore Audi location for any car service or car need. All staff was very friendly and helpful. Thanks .
9/21/2021
Angela F. VERIFIED CUSTOMER
Ismael and the service team are extremely professional, courteous and helpful. I would highly recommend them for servicing your Audi.
9/21/2021
Jennifer L. VERIFIED CUSTOMER
I learned that I had Audi Care after having to pay for my previous service. Nancy credited the amount toward this service from which there was still about $40 discrepancy owed toward me. When I asked her whether I would be receiving the difference, she asked “what more do you want?” Her nonchalant attitude came off rude. I didn’t understand why I had to be responsible for the mistake made by Audi staff who failed to check my Audi care status last time. At the end, $40 was not worth arguing so I walked away.
9/21/2021
Lisa R. VERIFIED CUSTOMER
Nancy provided a top tier positive customer service experience.
9/20/2021
Adrienne P. VERIFIED CUSTOMER
Please note this visit I worked with George and he was wonderful
9/18/2021
MYKOLA M. VERIFIED CUSTOMER
Thanks for a great Service Experience! The waiting time was exactly as expected.