Nancy was incredibly proactive. For example she set up and Uber ride for me both ways. I am very impressed with her service and Audis.
8/17/2021
Surendranath V. VERIFIED CUSTOMER
Nancy helped understand service options and explained Audi care to save on the 55k miles service
8/15/2021
Patricia M. VERIFIED CUSTOMER
Josh was really great and took care of all my needs! Thanks’
8/12/2021
STEVEN C. VERIFIED CUSTOMER
I do very happy with Livermore Audi service department, Johnny runs the best department. It’s because of Johnny our family has purchased five Audi’s and two Subaru’s from the two Livermore dealerships.
8/12/2021
Nathalie M. VERIFIED CUSTOMER
Nancy is the best!
She always makes sure we get the best service and always reviews everything with me to make sure we don’t forget items!
Very reliable!
8/12/2021
Darin T. VERIFIED CUSTOMER
Josh was quick, efficient and friendly. I tend to not like disingenuous customer service (who really does), but that is not Josh- he was genuinely friendly and helpful. Great service and I’ll continue to use Livermore
8/12/2021
Vijay Z. VERIFIED CUSTOMER
Nancy did a fantastic job on keeping me updated on the service progress!
8/11/2021
Bonita K. VERIFIED CUSTOMER
Nancy was absolutely wonderful. She provided me with updates whenever possible. She was always very helpful.
8/11/2021
Stuart G. VERIFIED CUSTOMER
Nancy is the ONLY reason I bring my car to Livermore Audi. Concord Audi is closer, but they don't have "NANCY"!!!!
8/9/2021
Sridhar T. VERIFIED CUSTOMER
Nancy was extremely knowledgeable and helpful. She figured out that getting audi care was going to be more cost effective for me and advised accordingly. She followed up diligently throughout the entire visit and through the uber drop off and pickups. Great service!
8/8/2021
Renique F. VERIFIED CUSTOMER
Ismael was very nice and the service technician he had work with me was really nice and helpful as well!
8/7/2021
Liza F. VERIFIED CUSTOMER
I live in San Jose and have several options here for car repair and maintenance however, I come back to Livermore because of Nancy. She has always gone above and beyond to make sure I am well taken care of and made suggestions for what I believe to be my best interest!
As a retire HR professional I know first hand how difficult it is to retain excellent staff. Nancy’s professionalism and kindness is a real asset to your company!
Liza F
8/7/2021
Jennifer L. VERIFIED CUSTOMER
Great customer service in the service department. Nancy makes it easy! Thank you
8/7/2021
Dan M. VERIFIED CUSTOMER
One of the worst experiences I have ever had with an Audi dealership
8/7/2021
Randy G. VERIFIED CUSTOMER
Nice job by Nancy. She kept me informed on the status of my service.
8/7/2021
Jeff W. VERIFIED CUSTOMER
Awesome service! Thank you all!
8/6/2021
Anna-Liza E. VERIFIED CUSTOMER
Ismael always has the best customer service when I come in. The Audi team does a great job.
8/6/2021
Arthur B. VERIFIED CUSTOMER
I was serviced by another gentleman that day.
8/5/2021
JACKIE H. VERIFIED CUSTOMER
When making the appointment I was told it would be covered under my warranty. When I got there it was not covered
8/5/2021
Cameron E. VERIFIED CUSTOMER
Nancy is the best. I drive from San Francisco because of her!