Josh was very professional and the maintenance process went off without a hitch.
10/25/2020
Zhi Z. VERIFIED CUSTOMER
Nancy was great. Super pleasant
10/25/2020
Diann F. VERIFIED CUSTOMER
Courteous and professional!
10/25/2020
Karin B. VERIFIED CUSTOMER
Great service!
10/25/2020
Rik D. VERIFIED CUSTOMER
Great service thank you
10/25/2020
Judy D. VERIFIED CUSTOMER
Great staff and help with Matinence contract.
10/25/2020
Susan P. VERIFIED CUSTOMER
Joshua Choy, delivered a highly exceptional performance throughout my service department experienced. He’s very helpful & attentive, a valuable assets to the Audi team. Thank you!
10/24/2020
Adam D. VERIFIED CUSTOMER
The Service is Unparalleled! I've been to Dealer's in TN,TX,NJ,ID and NY. Livermore is The Best! Thank You!
10/23/2020
Ngu Vinh. VERIFIED CUSTOMER
Your guy did very good job, thanks so much
10/23/2020
Virginia S. VERIFIED CUSTOMER
Josh provided excellent customer service and explained the repairs well.
10/23/2020
Anantha K. VERIFIED CUSTOMER
Livermore Audi and Ismael did a great job!
10/23/2020
Matthew L. VERIFIED CUSTOMER
Thanks for getting my car back on track and for charging it.
10/23/2020
LAURA P. VERIFIED CUSTOMER
Thank you for the door to door valet service!
10/23/2020
Alana K. VERIFIED CUSTOMER
Service was good. However someone came to help at the end and approached without a mask on.
Additionally, the car was apparently washed but looked worse then when I dropped off. Dirt smeared all across the hood and giant water spots and drips all over the vehicle.
I’ve had 4 Audi’s over the past 11 years and was not left with a good feeling after leaving Livermore Audi’s service department.
10/23/2020
Carol M. VERIFIED CUSTOMER
Josh was very helpful
10/23/2020
Annemarie B. VERIFIED CUSTOMER
Thank you Nancy for putting the bag that I left in my car for me. When I picked up my car I completely forgot about it. I noticed it after I had left and that was after you had closed. I live far away so it would have been difficult to drive back and get it. Thank you. Sincerely, Annemarie B
10/22/2020
Theodore C. VERIFIED CUSTOMER
I made an appointment for the morning for a routine service. I arrived at 9:15 for my appointment. Advisor was great. I waited at the dealership as it was to be completed by noon. I live 30 minutes away so a trip home then a return wouldn’t be the best scenario. At 1:30pm i was told the service hadn’t been started. At this point i left for the day and returned the next day. Things happen yet better communication would have prevented my 4.5 showroom visit. Had I been updated while sitting in the showroom i could have made alternate plans. Everyone was great yet this is an area for improvement for the team.
10/22/2020
KAYLA W. VERIFIED CUSTOMER
I loved Nancy, she was so helpful and has such a positive friendly attitude the entire time. Even after I left she kept me updated on my car and made sure it was easy for me to catch a Uber ride back. I’m very thankful.
10/22/2020
Alan O. VERIFIED CUSTOMER
Disappointed that the car was not washed
10/22/2020
Jonathan R. VERIFIED CUSTOMER
The car seems to be functioning correctly after repair and the rep was very friendly. They had mentioned they would wash the car and this was done complimentary and it was not done.