My car is still smoking, therefore the problem is not resolved
4/27/2024
Ashvia D. VERIFIED CUSTOMER
Stefano was great. The very best. Very professional also. Thank you for your service.
4/26/2024
Mark N. VERIFIED CUSTOMER
5 stars to tony
4/24/2024
Jo Ann. VERIFIED CUSTOMER
I only have positive things to say about Tony!!! He shows concerns for my car and myself. Tony always answers questions when asked. He is a pleasure to work with
4/24/2024
Jarain E. VERIFIED CUSTOMER
Made an appointment for oil change. Took 3 hours to hear I need tire rotation and coolant. Took another 2 to get done along with diagnostic. Five hours for maintenance appointment. Told me over 8k to fix coolant leak. Asked if the 100k extended warranty covered was told they would call and check on Monday before I left at 230. It's Wednesday at 1pm still no call back. Horrible experience.
4/24/2024
Christine A. VERIFIED CUSTOMER
I had asked that my tires be rotated. After I got home and noticed tires were not rotated, I called back and was told two of the tires were too worn and needed to be replaced. I agree there was some wear on two tires, but I think these could be rotated and used for a while.
Steve Antley
4/24/2024
Sandra K. VERIFIED CUSTOMER
Tony is the definition of excellent customer service!
4/23/2024
Geraldine A. VERIFIED CUSTOMER
Stefano took excellent care of me. He is caring, a good communicator. Stefano is 5* OUT OF 5
4/23/2024
Colin R. VERIFIED CUSTOMER
Alex was great. However, there were some loose screws left on the floorboard of driver and passenger sides of the vehicle. There was also an aftermarket piece/accessory that I bought and installed missing from the engine/start button on the steering wheel.
4/23/2024
Stephen L. VERIFIED CUSTOMER
Tony is the best! He always takes care of my needs when it comes to my car’s service. He is pleasant and he remembered me from my last service and some particulars when it came to my car.
4/20/2024
Lisa H. VERIFIED CUSTOMER
Very polite and did a very good job
4/20/2024
David S. VERIFIED CUSTOMER
Stefano was an excellent service advisor and asset for the service department. He was knowledgeable, personable, and enthusiastic about his work. I will be sure to schedule him for my next service appointment.
4/20/2024
Brenda K. VERIFIED CUSTOMER
Outstanding service and support - as usual. Tony has been taking care of my car since its purchase. Totally happy to bring it back to him for its annual wellness check.
4/19/2024
Richard M. VERIFIED CUSTOMER
I went in for a recall, after waiting 4 hours I was told they didn't have the parts. This is unacceptable, as I told them about the recall when I made the appointment.
4/19/2024
Laura B. VERIFIED CUSTOMER
Thank you guys you were amazing
4/19/2024
Albert W. VERIFIED CUSTOMER
Only concern was the wait time.
4/17/2024
Justin R. VERIFIED CUSTOMER
Thank you to everybody. It’s nice to know. My car has a home to bring to when it has issues. Also, whoever reads this needs to know my email is JUSTN TIME so I can fill out a perfect survey for my great experience!
4/17/2024
Kai W. VERIFIED CUSTOMER
Well done! Great job! My experience was very good. I will do all my maintenance and questions through Lakeland Audi. Thank you!