I do not need a call. I wasn't completely satisfied because I wasn't explained what was done in the car at the end of the day and I also requested to have the car plugged and was return with almost all the battery drained, when it arrived almost full. You will think it's been parked and off while maintained but we really don't know do we? I don't know what was done to the car other than what was in the invoice of the extra package I purchased. It will be nice if they could pay more attention to detail like back in the day, go above and beyond like when Mr Green was who I was really happy with all the time. Last two times I've been there, service has been mediocre at best.
4/7/2024
Wilber H. VERIFIED CUSTOMER
Professional and courteous service. Please keep that level of customer experience that will go a long way for the brand, staff, and dealership.
4/6/2024
Dwayne D. VERIFIED CUSTOMER
Stefano displayed exceptional customer service. He was able to put me in a loaner which I was in need of to make it back to work. He stayed in touch with me and gave me updates on my vehicle throughout the service process.
4/5/2024
Wilber H. VERIFIED CUSTOMER
I'm satisfied with the service and expertise and experience of the staff. My only suggestion is to always keep the interaction with the customer at a professional level for an enhanced customer service experience.
4/5/2024
Doreen B. VERIFIED CUSTOMER
I brought my car in because the check engine light is on + the car had a misfire on cylinder 2. The mechanic recommended scraping of intake valve as the solution for a total cost of $6,000. I have never heard of this type of solution for a car that only has 23,000 mi on it. Normally you would replace a spark plug and or a coil pack. The car is well inside his factory warranty. Needless to say, we will not be spending $6,000!!!! This sure feels a lot like gouging!!
4/4/2024
Mary O. VERIFIED CUSTOMER
Everything went well! I was satisfied with how they helped me in entire situation! They ordered it and I got it installed same day!????
4/4/2024
Patrick S. VERIFIED CUSTOMER
There was a wait for the parts for my Q5 to arrive. Tony did an awesome job of keeping me informed on the status of the parts, and geeting my repairs scheduled as soon as the parts arrived.
Thank you Tony!
4/4/2024
Alyssa H. VERIFIED CUSTOMER
This was an amazing experience! Tony will be the reason we keep our business in Lakeland from now on instead of Orlando!
4/3/2024
Holly N. VERIFIED CUSTOMER
Great service team and very timely.
4/3/2024
Paco F. VERIFIED CUSTOMER
Tony is **** great
4/1/2024
Yogi T. VERIFIED CUSTOMER
Excellent service
4/1/2024
Michael A. VERIFIED CUSTOMER
Satisfied
3/31/2024
Kevin B. VERIFIED CUSTOMER
I arrived at my appointment at 10:30 and was told by Stefano that I was to wait for the person that was serving someone else while he sat and did some other job. The service manager, who saw me standing there was too busy chatting on his cell phone to bother to provide any service. After 15 minutes of standing there my wife went and got the sales manager who suddenly realized that multiple people have simply walked by me, ignoring the fact that I was not receiving service. Stefano, who had initially said that someone else should take care of me suddenly became my service agent. I thought that the treatment of a client that spent over $3000 at your dealership should’ve been vastly better.
3/31/2024
Gina P. VERIFIED CUSTOMER
Exellent
3/30/2024
Jillian J. VERIFIED CUSTOMER
He was wonderful. Thank you!
3/30/2024
Sharon P. VERIFIED CUSTOMER
Stefano was outstanding, he quickly and efficiently got us in for our service appointment and communicated clearly every step of the way. 5 Star!
3/30/2024
Mark F. VERIFIED CUSTOMER
Stefan took care of my problem professionally.
3/29/2024
Liza H. VERIFIED CUSTOMER
Great services!
3/29/2024
Christopher R. VERIFIED CUSTOMER
Thank you so much to Stefano for getting our Audi S6 taken care of with a quick turnaround! 50k mile service and O2 sensors in one day!
3/29/2024
Jermard R. VERIFIED CUSTOMER
Thanks for the prompt service you guys provided my car is running excellent