Audi of Lakeland Auto Repair Service

He was one of the nicest people we could have experienced. He took interest in our questions, was enthusiastic to answer or demonstrate some of our vehicles features. We will most definitely trust our car for future service because of the experience.

Stefano definitely makes the service process easier. He’s super personable and is always welcoming when I bring my Audi!

Service was fast!

Overall a smooth process.

Great service!

Tony was very kind and went above and beyond! He is an integral part of your team.

Great service, done in a timely manner.

Very friendly, informative and polite.

I paid for brakes and rotors and oil change when I should not have as more pressing matters such as the car shaking horribly when I left. If the car doesn't work why would I buy new brakes, etc.

I was contacted by Lakeland Audi service department, telling me that they were ready to do my recall. My salesman has told me in the past that anytime I needed work done on my car that they would come get the car and leave a loaner with me I questioned the service girl and she said that they don’t do that on this type work.. strike one… We rearranged our schedule so that my husband could take the car to the dealership and plan to wait on it. Service agent even called me back about 10 minutes later to remind me to bring the power cord and box. My husband arrived at 9:50am for the 10 o’clock appointment. at 10:50 AM Alejandro came into the lounge and apologized to him and said that they did not actually have the part. He told them the car was being washed and he would let him know when it was done. One hour later at 11:50 AM they came and told him the car was done. Strike Two… . Then.. about an hour after he gets home, I get a text message with a video about the work they had done on my car… Except… It was not my car in the video… The only work that was done was, it was washed, which we did not ask for because we had washed it two days prior. Strike Three. I love my Audi Etron, but not sure that I am willing to go through the hassle of this kind of service in the future.

Outstanding experience. Car drives great. Tony listens very good. !! Pleasant in todays world.

All was good.

Tony is a true professional. He works to make any problem just right. He is considerate and does what he can to help the customer.

Alex provided one of the best experiences for car service in the many years of owning a vehicle. For my first time at your service department as a new Alfa Romeo customer, I could tell that Alex is knowledgeable about the Alfa Romeo vehicles.

Tony has made my visits pleasurable. A true asset for Audi.

Tony has made my experiences wonderful every time I come.

Service I received was totally satisfactory

Great job!

I can always count on Tony’s attention to my immediate problems.

Very satisfied