Customer service rep was great but the store falls short. Unable to deliver recall fixes even though many months have passed. My experience with other dealers always run car thru a wash before returning car. VW doesn’t document what the 20k service is on computer system.
4/11/2025
Michelle N. VERIFIED CUSTOMER
Job well done by all. Loveing my 2024 golf R????????
4/10/2025
Omran A. VERIFIED CUSTOMER
It was very frustrating that you continued to reach out to me and my car was not in the shop even after I continued to advise that you have the wrong phone number associated to the service ticket. It clearly shows the service is for Omar and I am Paul. At one point I was able to see Omar information for phone number and email. As a previous customer it is very concerning of the personal information shared via voice mails received and various text messages left. Could be reasons to continue not to come back.
4/10/2025
Ian C. VERIFIED CUSTOMER
Recalls were done efficiently and they charged my wife’s ID.4 which was greatly appreciated.
4/9/2025
Grace S. VERIFIED CUSTOMER
Rigo was great! He was very accommodating and helpful. Very satisfied with the service at Norm Reeves VW Superstore.
4/9/2025
Robin P. VERIFIED CUSTOMER
Friendly, honest, transparent. Very happy
4/9/2025
Babor H. VERIFIED CUSTOMER
Excellent.
4/9/2025
Kelly R. VERIFIED CUSTOMER
Jimmy was great!
4/7/2025
Chad H. VERIFIED CUSTOMER
Very quick and fast
4/7/2025
Yasaman K. VERIFIED CUSTOMER
I’m not complaining about the service but unfortunately the management how they run that location doing Customer Service it’s below zero they don’t do any favor for the customer. Then I bought my car that location charge me over $6000 over price. I feel like I ripped off with that car and every time when I have recall, I had to drop my car they don’t have any rental car for a few days it’s awful. They don’t charge my car when I go get my car. I will never ever recommend to anybody to get this ID for specially for that location. I try to contact the Corporation, but it’s hard to get in touch with Customer Service . I don’t know if they care or not but I feel terrible even after three years driving this car I wish I could return on the first day, but they lied to me again after 24 hours wanted to return the car they said they don’t have such a things like that. They overcharged me and that vehicle. ‼️‼️‼️
4/5/2025
Amelia S. VERIFIED CUSTOMER
First time I didn’t have to wait all day for service at a dealership!! Appreciate it!!
4/5/2025
Freddy S. VERIFIED CUSTOMER
Thank you for your services and customer service
4/5/2025
John W. VERIFIED CUSTOMER
Always a job well done!
4/5/2025
Vu T. VERIFIED CUSTOMER
All is good. Jimmy explained everything well.
4/4/2025
Sarah T. VERIFIED CUSTOMER
Jimmy was great with the follow up and reaching out to get my vehicle completed on time.