I was offered a Lyft back to pick up my car as I took an Uber to go to work from the dealership. Neither Jimmy or the manager I spoke to offered to to take care of my ride or compensate otherwise. I don’t understand why this would be offered if you can not follow through. As well as I had to call to find the status of my car as I was not notified of any updates on my car. I was initially told the car would be done at 4, I called at 4:30 to find my car done and ready for pick up. While on the phone to request the status of the car, I was told it was ready for pick up and the team was eager to let me know they closed at 6 and hung up on me! Service was sub-par and I doubt I will be back to this dealership for my service needs.
3/30/2024
James V. VERIFIED CUSTOMER
Jimmy is excellent at customer service
3/30/2024
Tamer Y. VERIFIED CUSTOMER
Great Service and Great Team
Thank You JIMMY ****
3/29/2024
Tedrick C. VERIFIED CUSTOMER
All the associates at the Norm Reeves Volkswagen were courteous and friendly which made the experience good.
3/29/2024
Jason W. VERIFIED CUSTOMER
Josue was extremely professional and helpful, providing me with all the information I needed about my service needs. Thanks!
3/29/2024
Emilio A. VERIFIED CUSTOMER
Excellent in every way thanks so much
3/29/2024
Jackeline C. VERIFIED CUSTOMER
Jimmy was great, thank you!
3/29/2024
Tiffany H. VERIFIED CUSTOMER
Renato was polite and professional on phone as well as in person. He treats customers with respect and make customers happy.
The only minor thing that I noticed that no quick run through courtesy car wash this time.
Probably, VW Irvine was so busy because many customers.
Overall, I trust VW Irvine to care for my VW.
Thank you for your services,
—Dan
3/29/2024
Pam S. VERIFIED CUSTOMER
Rigo was an excellent service rep. He gets high marks from me.
3/28/2024
Arsam R. VERIFIED CUSTOMER
Thanks for your service.
3/28/2024
Lynn M. VERIFIED CUSTOMER
Everyone was very helpful and professional
3/28/2024
John S. VERIFIED CUSTOMER
Headliner was not glued to ceiling. I left it loose so service tech could have access.
3/28/2024
Hien V. VERIFIED CUSTOMER
Josue went the extra mile and was willing waited outside his working hours to ensure that I can pick up my car. This is a trait that is rare and much appreciated. Thank you!
3/28/2024
Ray C. VERIFIED CUSTOMER
Great service advisor and easy to communicate with. Great service.
Thank you
3/28/2024
Caroline H. VERIFIED CUSTOMER
I’ve made an appointment for 1 PM today. When I made the appointment I discussed with the service department how long it would take to get my oil changed. At 2:30. They still hadn’t even taken my car into the bay for service. I asked for my car back, they couldn’t find my keys, that took another 10 minutes. Then the man that drove my car out of the parking lot drove it like a madman over the speed bumps. Did not leave a good impression. I would give your service department zero stars. You wasted my entire day, it was absolutely infuriating. I would fire every single person and start over . Idiots.
3/28/2024
Michael W. VERIFIED CUSTOMER
Renato did a good job- friendly and professional.
I would also like to acknowledge the CSR in the parts
Department who provided me with tire caps and helped
me reset my Apple CarPlay in dash system.Great job.
3/27/2024
Anna G. VERIFIED CUSTOMER
Rigo has exceptional customer service!
3/27/2024
Rachel K. VERIFIED CUSTOMER
Jimmy is extremely kind and attentive. I will definitely be coming back to him next time I need my car serviced.