Mr. **** is excellent and I was treated very nicely, told how long it would take and made me comfortable in your lounge. He informed me when my next service visit would be.
Thank you Jimmy ****.
4/13/2024
Amir I. VERIFIED CUSTOMER
Renato did excellent job in following up and explaining all the services done to the vehicle.
4/12/2024
Helen . VERIFIED CUSTOMER
Great service. Thank you!
4/12/2024
Hobart T. VERIFIED CUSTOMER
On time, thorough and accommodating
4/12/2024
Drew D. VERIFIED CUSTOMER
Josue is kind, professional, and up front about every step. Super happy!
4/12/2024
Lin S. VERIFIED CUSTOMER
Explain all the services clearly!
4/11/2024
Douglas P. VERIFIED CUSTOMER
I am happy with the service from Norm Reves but not happy with the service advisor’s recommendation. I cannot believe that a 2021 Golf will need rotor replacements with only 30k miles on it. I’ve owned a lot of cars and have never had to replace the rotors until way pass 100k miles. I can’t believe that they cannot be resurfaced either. This sounds like a new way for VW to make money!!
4/11/2024
Jacqueline T. VERIFIED CUSTOMER
Customer service dropping off and picking up my car was great … but my car battery has never died before and the same day I picked up my vehicle the battery completely freaked out and died while I was at a stop. Seems extremely unusual and I will be reaching out for a resolution
4/11/2024
Carlos A. VERIFIED CUSTOMER
Norm Reeves, has a quote for a diagnosis that can change based upon nothing, your service department failed to have the customer to acknowledge that the quote can increase if you take longer to find the fault. You say it will take one day, instead took 3 day and it was because I called to be updated. Norm Reeves needs to revise their customer service policies. I paid $179 for nothing, my problem was not resolved. I took my car to be diagnosed about a sensor, I paid $179. Norm Reeves failed to find the issue.
4/11/2024
Adriana J. VERIFIED CUSTOMER
No work has been 100% completed on my car. Neither of the issues has been fixed. I left the car at the dealership to get the issue resolved. I also submitted an email to Jimmy with additional videos.
4/11/2024
Mark M. VERIFIED CUSTOMER
I should not have had to come back a second time for a alignment
4/11/2024
William S. VERIFIED CUSTOMER
Very quick service.
4/10/2024
Eric H. VERIFIED CUSTOMER
Rico was great
4/10/2024
Vladimir R. VERIFIED CUSTOMER
Jimmy was very helpful.
4/10/2024
Reuben F. VERIFIED CUSTOMER
Dropped my vehicle off at 745am and even though the commit time was 5pm, the service wasn't completed until almost 530pm. Otherwise the customer service was excellent and Rigo explained things clearly.
4/9/2024
Katy A. VERIFIED CUSTOMER
There’s nothing better than quick and intelligent service about what needs to be done and forewarning about future maintenance.
4/9/2024
Anna H. VERIFIED CUSTOMER
Car was serviced and a discount applied at checkout. Thank you.
4/8/2024
Carol S. VERIFIED CUSTOMER
Renato was wonderful! He explained what service my car would be receiving and the whole process was very easy!