Gus was great. Always making sure I was updated and made sure that everything was taken care of. Some of the best customer service I have received from the service department.
5/5/2025
Lila B. VERIFIED CUSTOMER
Mr. Miranda went above and beyond my expectations. He saw that the rear brakes on my 2024 Jetta were worn out and he was able to get them repaired for me under warranty. He was just super courteous and professional, and I am sure I will bring my car back to Norm Reeves Volkswagen in the future for it service.
5/4/2025
Araceli G. VERIFIED CUSTOMER
Gustavo was very helpful and made my experience very pleasant. It was my first time receiving service at this dealership and it left a very positive impression.
5/3/2025
Lance B. VERIFIED CUSTOMER
Jimmys the best!
5/3/2025
Ling Chung. VERIFIED CUSTOMER
Knowledge and service are both good
5/3/2025
Not Provided. VERIFIED CUSTOMER
Gus was awesome, communicative, patient, explained things fully, and he was super happy when he saw I got a new Atlas. This experience was extremely positive, and I’m happy to see your team has someone like him!
5/2/2025
Seongho Y. VERIFIED CUSTOMER
Mr. Arguello was very kind.
5/2/2025
Paulette P. VERIFIED CUSTOMER
Great customer service!
5/1/2025
Gabriel T. VERIFIED CUSTOMER
The service was great in that it was completed. Rigo was nice and informative in what was wrong with the car. Although I do wish I had my car sooner. I dropped off my car early for my allotted 12:00pm appointment, got a call at 4pm saying my car needs breaks, and then my car was ready at 5:15pm. It seems that even with an appointment, my time is not respected, and that the repair would have taken an hour. If it were given it’s allotted time, then I’d have my car sooner, rather than before closing time.
5/1/2025
Jihyun K. VERIFIED CUSTOMER
He is very professional and friendly.
5/1/2025
Alyce L. VERIFIED CUSTOMER
Initially was unaware of all mechanical items needed, went to dealership for an oil change, possible rotate tires, was surprised, when service tech shared items required, what confuses me is comparing mileage to age of vehicle, mileage at appointment 24,000 approximately, going forward will have to find an independent service garage for this vehicle, making this comment on age of vehicle, manufacturer warranty has expired. Now retired and city driving am considering a smaller economical car. Alyce L
5/1/2025
Jonathan S. VERIFIED CUSTOMER
Great service and very competent as well
5/1/2025
Kei M. VERIFIED CUSTOMER
May car was washed and waxed when I brought it in and delivered to me completely dirty from being kept outside for approx. 10 days. Disappointed in how it was delivered to me.
4/30/2025
Krishan K. VERIFIED CUSTOMER
Well done. Always very polite and good service
4/30/2025
Deana E. VERIFIED CUSTOMER
Absolutely excellent service, thank you Jimmy!
4/30/2025
Martin B. VERIFIED CUSTOMER
Inspection did not find a fault with my tires. It fixed the issue temporarily. I have to come back now
4/30/2025
Keith B. VERIFIED CUSTOMER
Great communication.
4/30/2025
Sandra R. VERIFIED CUSTOMER
Excellent service w rigo-5 star
4/28/2025
Fernando H. VERIFIED CUSTOMER
As soon as I stepped out on my car, I was greeted by the service manager, and then introduced to gym. Mr. **** was very courteous. And attentive, and answered all my questions