Problem still exist. Happen again today I will be bringing car back tomorrow morning.
4/29/2024
Alexandra G. VERIFIED CUSTOMER
Josue is friendly, kind, and a great help today for my tire replacement. He upsells understandingly— suggesting what more he thinks I need done but isn’t pushy about it. My sister and I have both been helped by him now and we both agree he is one of the best service associates VW Irvine has.
4/28/2024
Richard O. VERIFIED CUSTOMER
First thing I need to say, this reply does not reflect upon Rigoberto at all, he tried his best to get me sorted.
I arrived at approximately 10:45 for my tire patch appointment, having made the appointment over the phone 20 minutes earlier. At 12:25 I had to leave without the work being done, and then find alternative transport for my afternoon appointment in Torrance, which was not an easy task.
From the outside, it seems there is no capacity for last minute walk in appointments.
4/27/2024
Katherine P. VERIFIED CUSTOMER
Thank you. We always get great service from report department employees so keep coming back!
4/26/2024
Colleen K. VERIFIED CUSTOMER
Good service, thank you.
4/26/2024
Giuseppe N. VERIFIED CUSTOMER
Josue was very friendly and professional. He received me before the scheduled appointment and offered a ride back home. At my pick up he shared what was done to the vehicle and addressed all the questions I had.
4/25/2024
Duy K. VERIFIED CUSTOMER
Josue is the best person at Norm Reeves VW Service Center. He took the time to get me a loaner vehicle after finding out how many times we had to take our car in to get serviced. He has been friendly, patient, and kind throughout the time we had to have our car repaired. I will always only ask for Josue from now on. I have had some disappointing experiences with other people in the service department that have made me at times regret my purchase of our car but Josue has had me change my mind. Really appreciate all his help.
4/25/2024
Parviz A. VERIFIED CUSTOMER
You are very good
4/24/2024
Jennifer L. VERIFIED CUSTOMER
He was wonderful to work with as have always been with all the staff there over my many years as a customer. Thank you for the continued great service.
4/24/2024
Jonathan F. VERIFIED CUSTOMER
Excellent service
4/24/2024
Woong Suk. VERIFIED CUSTOMER
If you checked the basics well…! Because financially I did battery two net tie up then ??very good ….
@Actually can not start last night
But in the morning I fixed
So very happy ????
Any way thank you ver much!
4/24/2024
Matthew R. VERIFIED CUSTOMER
Thanx again very courteous n knowledgeable n professional!!!????????
4/24/2024
Lin S. VERIFIED CUSTOMER
Explain all the services clearly.
4/21/2024
Christopher S. VERIFIED CUSTOMER
Your service team are rip off artists and I will never use your location again.
4/21/2024
Riaz T. VERIFIED CUSTOMER
Great service this time!
4/21/2024
Prakash B. VERIFIED CUSTOMER
Renato was a great during my car sevice
4/21/2024
Anna W. VERIFIED CUSTOMER
Customer service was horrible. I was never informed that it would take 4 days to fix a problem an AC issue on my brand new car. I had to call daily just to find the status and every time was just told that the tech is working on it but no more feedback after that. I feel that the communication between the service rep and tech is broken . It seem that the service rep was just waiting and waiting for the tech to give him updates versus him being more proactive. I understand that the tech may have been busy but I was never offered options of bringing the car back at a future date. I was told that they may get me a loaner car but that was alway near the end of the day with hopes that my car maybe ready the next day. 4 days of not having my car w/o advance notice was not acceptable.
4/20/2024
Briana D. VERIFIED CUSTOMER
My advisor was excellent and made my appointment very simple.
4/20/2024
Gary M. VERIFIED CUSTOMER
Simply put… My service repair took toooooooo long. Problem with the updates caused me to be using personal resources for daily transportation. The management did provide me a loaner car yet, I was out fuel cost as I had a road trip previously booked. Also, when I picked up my car, it hadn’t been cleaned nor, was it charged. These are details that would improve a customer’s overall experience with Norm Reeves Volkswagen. Service advisor, Jimmy ****, kept me informed as to the progress of my repair, and I believe, looked out for my interest. I’ll be taking my car back to Norm Reeves Volkswagen for my future service…as I purchased my ID.4 at the dealership. Side note… I’m waiting for the “BUZZ” to finally hit the states. Stay tuned…..
4/20/2024
Sierra K. VERIFIED CUSTOMER
Jimmy is phenomenal!! I really appreciate his no pressure way of explaining things and the way he handles customers.