Mr. Rigoberto is very professional and respectful
He is very good at the management
5/11/2024
Anthony M. VERIFIED CUSTOMER
Great service from Rigo
5/11/2024
Paul B. VERIFIED CUSTOMER
You are great detectives! 2 year cold case solved!!
5/11/2024
Janemarie N. VERIFIED CUSTOMER
My concerns were taken cared of. Thank you for answering all my questions and for the service.
5/10/2024
Jerwin C. VERIFIED CUSTOMER
Great job. You were so detailed and communicative. And you made us feel comfortable. Your sales dept should learn from you esp the guy who was selling me insurance before finalizing the paperwork
5/10/2024
Randall K. VERIFIED CUSTOMER
Rigo took care of me as if I were a family member!
5/10/2024
Arlene P. VERIFIED CUSTOMER
Rigo was so helpful and so patient with me. I called probably one to many times wanting an update on my vehicle and every time he was so kind and helpful. He was the best!!
5/10/2024
Eduardo L. VERIFIED CUSTOMER
Rigo was top notch from start to finish.
5/9/2024
Randy N. VERIFIED CUSTOMER
I had to come back a second time because the heated steering function was missing. The root cause is missed programming. If this is so, what else was missed? As a customer (not an expert with VW products), I have no clue. The doubt now exists. It would be appreciated if a detailed printout of all the checks were indeed completed.Hopefully, this survey will help your business operate within a level of expected product expertise. I appreciate this survey request. As a VW fan, I hope this helps promote a better product representation.
5/9/2024
Shelly S. VERIFIED CUSTOMER
Excellent service thank you!!!
5/9/2024
Farzy G. VERIFIED CUSTOMER
I got a good service, although with a little delay, but everything was fine
5/9/2024
Jennifer O. VERIFIED CUSTOMER
I have no complaints about Rigoberto, as he was professional, and explained things clearly, I am disappointed that VW has passed the cost of subpar parts on to their customers. My vehicle has had to have its brake pads replaced twice due to premature wear. I was not charged the first time, but was this second time. I was advised to bring the car in after another 5,000 miles to check the new pads condition, but unless VW figures out better pads, I can expect to have to pay for another set of a subpar product. I have already reached out to Customer CARE where they were unable to resolve anything, and have submitted a claim to BBB. I would, in the end, appreciate some compensation, at the very least, the cost of the parts.
5/9/2024
Annette D. VERIFIED CUSTOMER
I received a survey & sent it in yesterday.
5/8/2024
Hassan H. VERIFIED CUSTOMER
The service advisor was nice & extremely helpful.
5/8/2024
Gustavo Amor. VERIFIED CUSTOMER
Great experience. Really liked that he constantly updated us.
5/8/2024
Juan R. VERIFIED CUSTOMER
Rigoberto did a fantastic job.
5/8/2024
Laura S. VERIFIED CUSTOMER
He did a great job meeting my needs for the visit.
5/8/2024
Christopher F. VERIFIED CUSTOMER
Jimmy was great. Communicated everything clearly and got the service and other items done as promised.