Service always great , sales including salesman and sales manager horrible I will never by a VW there
5/8/2023
Sara N. VERIFIED CUSTOMER
Felipe is a great consultant.
5/8/2023
Guillermo F. VERIFIED CUSTOMER
David did an excellent job communicating with me as to the status of the AC repair on my car. He was genuinely concerned that this was the third time the car had been in for non-cooling AC. I know from experience that AC leaks are sometimes difficult to find and fix. He informed me of what the technician had found and fixed. Hopefully this takes care of it.
5/7/2023
Tony C. VERIFIED CUSTOMER
Felipe was great. He was courteous and kept me informed of the status. I would definitely be looking for him next time.
5/7/2023
Camilo N. VERIFIED CUSTOMER
Thanks
5/7/2023
Car M. VERIFIED CUSTOMER
Paul is great, he kept me up to date on my car and answered all my questions.
5/7/2023
Ethan S. VERIFIED CUSTOMER
First off, bought my car at Norm Reeves a year ago. Was happy with the sale and service. However, brought my car in from a simple system update recall and replacement trunk latch for my 2019 Tiguan. Brought my car in at 10am and didn’t get it back until 4pm the following day. No updates were given and I had to call to check on the status. A courtesy vehicle should be given for any recall and especially repairs covered under warranty. Not a ride share. 2/5 review.
5/6/2023
Sammer F. VERIFIED CUSTOMER
David was attentive, provided me with transportation after I left my vehicle, and provided clear explanations of what needs to be done for the vehicle????
5/6/2023
Alexander M. VERIFIED CUSTOMER
Felipe is the best! Extremely knowledgeable, friendly, and accommodating thank you for your help today.
5/6/2023
Gordon R. VERIFIED CUSTOMER
Great job. Thanks.
5/6/2023
Matthew G. VERIFIED CUSTOMER
Felipe provided outstanding service. He was knowledgeable, insightful, and courteous. It was a pleasure working with him.
5/6/2023
Romeo A. VERIFIED CUSTOMER
Yes paul and the team were so busy and paul helps get a credit on sunbit to pay off my bill and my vw jetta is so fast to drive not to brag i can hit 95 m/hr drive hes been with me 17 months this may 7 cause i get my vw dec 7 ,2021 thank norm reeves vw superstore paul is superman .God bless looking forward as 10 * partner with my vw jetta thank u so much c u dec or jan 24 or may
5/6/2023
Ki Jeong. VERIFIED CUSTOMER
He was very nice and kind.
5/6/2023
Paisley S. VERIFIED CUSTOMER
Great professional service. Is it possible to upgrade/change my radio to one that has XM/Sirius capability?
5/6/2023
Erik G. VERIFIED CUSTOMER
Great service and communication
5/6/2023
Barrie F. VERIFIED CUSTOMER
The service that I experienced was entirely unacceptable. I had an appointment scheduled during my lunch hour. I was told that “the guys” were going to lunch and that they wouldn’t be starting on it until they came back. Had I been told this prior to making the appointment I would have scheduled for a different time. I had to take a Lyft back to work, then back again to pick up my car. When I came back to the service area my car was not ready, this was 4 hours after dropping it off. I waited another hour before it was finished. The personnel working the counter was unprofessional and downright rude. I will NOT ever bring my car back to this dealership for service. I’m upset that I even bought the car from here.