Very smooth process, was kept in the loop the whole time and everyone was very kind and respectful!
2/27/2025
Reginald/Valerie N. VERIFIED CUSTOMER
Savanah was knowledgeable and professional. She kept me informed on the status of my vehicle.
2/27/2025
Lucy C. VERIFIED CUSTOMER
My scheduled appointment was at 8 AM. I was there for an oil change. I finally got up and asked if my car is anywhere near ready. It is now a few minutes to 10 AM. It should not take two hours to get serviced when you have an appointment and you see other people arriving and leaving that got there after you. I saw other representatives come over and let customers know what was going on with their service. I left without a car wash. I chose to pay more and get my oil change with your dealership. I’m thinking I should just go somewhere else next time.
2/27/2025
Adrian H. VERIFIED CUSTOMER
Rudy was friendly, informative, and professional
2/27/2025
Francisco R. VERIFIED CUSTOMER
I was satisfied in everything, the first for the good attention of Francisco and 2nd for the good service of the driver
2/27/2025
Fountain Head. VERIFIED CUSTOMER
Explained amount of work to be completed , detail cost report was provided, always exceeds customer satisfaction. Job well done
2/27/2025
Maria H. VERIFIED CUSTOMER
exelente servicio
2/27/2025
James M. VERIFIED CUSTOMER
Excellent service in and out fast! Very satisfied!
2/27/2025
Rj Z. VERIFIED CUSTOMER
Savannah was awesome! I’ve been coming to this service center for about 2 years now and this the first time I got to work with her. I put my Bronco through the wringer and the service I need for it can be a little more complex than your average customer but her flexibility and friendliness made the whole experience much more pleasant. Appreciate the entire Norm Reeves team and all the hard work!
2/26/2025
Larry W. VERIFIED CUSTOMER
Thank you for everything
2/26/2025
Hilda H. VERIFIED CUSTOMER
Updates are always provided based on the vehicle needs and the staff members are amazing! Excellent customer service is always provided!
2/26/2025
Lee V. VERIFIED CUSTOMER
Francisco is the best for getting me in and out quickly and happy each and every time.
2/26/2025
Louis R. VERIFIED CUSTOMER
Took it in with a sunroof problem on 2/6/25 it did not get resolved until 2/24/25 reason was the part was not available it took 18 days with out a car with the only recourse to pay for reassembly of the vehicle then when the part would be in I would have to pay again for the labor. That was changed after getting upset, a loyal customer should not have to go through that.
2/26/2025
Francisco Z. VERIFIED CUSTOMER
No comments at this moment
2/26/2025
Rebecca A. VERIFIED CUSTOMER
She was great!
2/26/2025
Ana Z. VERIFIED CUSTOMER
Completely satisfied, fast response and very communicative.
I would recommend anyone to this facility.
Thank you so much!
2/25/2025
Marc S. VERIFIED CUSTOMER
Eduardo is excellent at taking care of the customer.
2/25/2025
Beatriz S. VERIFIED CUSTOMER
Thanks to Mrs. Crystal Rivera for her kindness and professionalism. Every time makes a great impression in Ford.
2/25/2025
Deborah T. VERIFIED CUSTOMER
First time clients at your service center and Ralph Was very professional, made sure my husband truck was well serviced
Your service center so far exceeds my expectations!
Will definitely come back for ALL my Lincoln needs!