I received great service. Communication was exceptional. I received timely updates, this is very important! Please train other reps to be great like her! AAAAA++++++
2/20/2025
John B. VERIFIED CUSTOMER
Savanna was very helpful and informative. She explained things very well. I told her I would wait for the car and she said it would be ready between 2 and 3 pm .it was ready at 1pm .and I was there at 10am .very good.
2/20/2025
John A. VERIFIED CUSTOMER
Great job Very professional!
2/20/2025
Belinda R. VERIFIED CUSTOMER
The guy who picked up and dropped off my car was great also!!
2/20/2025
Lucy J. VERIFIED CUSTOMER
I thought it was pushy to try to get me to buy 4 new tires when I don’t need 4 new tires. However I was glad to learn of the other concern which will take a day or two to diagnose. Will return hopefully within two weeks. Thanks for the past care been given by your service team
2/20/2025
Maria R. VERIFIED CUSTOMER
Him it is very nice person I happy to the service
2/19/2025
Maricruz S. VERIFIED CUSTOMER
Crystal was helpful, informative, friendly, and knowledgeable. The service she provided makes me want to return.
2/19/2025
David N. VERIFIED CUSTOMER
Reliable and quick service
2/19/2025
Carolyn M. VERIFIED CUSTOMER
Very Satisfied
2/19/2025
Bonnie L. VERIFIED CUSTOMER
I have a great first experience with the car service department. Francisco provided good customer service from check in to completion. The entire process smooth, and my car was completed in less than two hours. I greatly appreciated the efficiency and professionalism. Thank you!
2/19/2025
Se Builders. VERIFIED CUSTOMER
Andres was so helpful and knowledgeable! We appreciate it!
2/19/2025
Bjorn G. VERIFIED CUSTOMER
Rafael was extremely friendly and efficient. He got me in and out and called me with an update very shortly after I dropped off the truck. He got the service done quickly and notified me right away. Great guy and great experience.
2/19/2025
Nellie F. VERIFIED CUSTOMER
Always receive a detailed account of services provided and documentation needed. Tony Ibarra is customer excellence is truly appreciated and making me the customer feel valued. Thank you for excellence in service Tony??
2/19/2025
Michael K. VERIFIED CUSTOMER
While it is a costly expense, I appreciate the service and expertise in keeping my vehicle updated and running well. Thank you.
2/18/2025
Brendan P. VERIFIED CUSTOMER
Service department team was committed to getting my Expedition working in top condition. Did not give up when diagnosis was challenging. Thank you team!
2/18/2025
Bruce S. VERIFIED CUSTOMER
Richard was my service advisor, he was polite but what he was unable to satisfy my long term loyalty to Norm Reeves Ford. I feel like I was overcharged on everything, I have warranty with Endurance, according to Richard Endurance only covers $150.00 per hour for the work that needed to be completed. He told me that your rate is higher than what Endurance pays & that I had to pay the difference. Norm Reeves contracts with Endurance and I shouldn’t have to make up the difference, if they don’t pay your rate you should not push the difference onto a loyal customer. I’m in the market for a new truck but quite honestly I’ll likely go elsewhere. I have purchased or leased many vehicles from you and I feel that I was taken advantage of by your service department!
2/17/2025
Michael P. VERIFIED CUSTOMER
Great had a blow out while vacationing in California she was very respectful and prompt helped get me and my family back to enjoying California instead of waiting to get our car fixed
2/16/2025
Susanne S. VERIFIED CUSTOMER
Savannahs,Gave me Great Customer service and respectful Advised me on my needs to me Truck. She also went thru what done to my Truck and furniture needs of my truck.
Looking forward to my next visit to Norm Reve Ford.
2/16/2025
Duncan F. VERIFIED CUSTOMER
She was very helpful and professional with a wonderful cheery attitude
2/16/2025
Thanya H. VERIFIED CUSTOMER
Francisco helped me, I want to give 5 Stars to thank him for his service, please let him know he was appreciated.
Thanya H