Amazing customer service by Richard! Really appreciated that he provided me with updates as I waited for my service to be completed.
3/23/2025
Bonnie C. VERIFIED CUSTOMER
E. Millan was great. Wonderful customer service.
3/23/2025
Dora V. VERIFIED CUSTOMER
Service was great
3/23/2025
Bruce H. VERIFIED CUSTOMER
Thanks
3/23/2025
Quennie F. VERIFIED CUSTOMER
Very professional
3/22/2025
Ray Virgil. VERIFIED CUSTOMER
Francisco Bretado is the best. Very thoughtful, responds quickly, & very professional & mechanically knowledgeable
3/22/2025
Jeanette V. VERIFIED CUSTOMER
Eduardo always goes above and beyond to make sure that my car repair is handled in the most excellent way! My dad left me his 2017 Ford focus when he died on August 21 of 2023. I was always warned not to go to the dealership, but when the transmission was going out, I only wanted the best so I went to Norm Reeves In Cerritos. Because of Eduardo and his excellent customer service, I won’t go anywhere else with this car. When I drove away, it was like I was in a brand new car.!! I am 100% satisfied customer! Thank you, Eduardo and thank you, Norm Reeves In Cerritos!!
3/22/2025
Martin T. VERIFIED CUSTOMER
Good service
3/22/2025
Juanita A. VERIFIED CUSTOMER
Tony always keeps me updated on the progress of my car repair. He goes above and beyond to get my car in and out. If he doesn’t answer the phone call he will return the call promptly. I highly recommend him to be your service advisor.
3/21/2025
Cindy Z. VERIFIED CUSTOMER
Rudy is amazing. He seems to really care about his customers. My car was received clean and fixed!
3/21/2025
Irma R. VERIFIED CUSTOMER
Muchas gracias Eduardo Millan como siempre muy atento muy amable estoy muy contenta con él me gusta mucho su atención me explica me dejas saber cómo están las condiciones de mi coche me dice también cuando está reparado muy buen trabajador súper súper feliz con Eduardo And So happy.
3/21/2025
Patricia K. VERIFIED CUSTOMER
Tony Ybarra is the best!!!
Always polite, helpful and knowledgeable!!!
Most importantly I trust him when he gives me advice!!!
He is credit to the Norm Reeves family!!!
3/21/2025
Kevin P. VERIFIED CUSTOMER
My service advisor wasn’t professional
3/21/2025
Alfred L. VERIFIED CUSTOMER
Worst dealership in Southern California
3/21/2025
Carol L. VERIFIED CUSTOMER
Good job! Thanks!
3/21/2025
Annette C. VERIFIED CUSTOMER
Crystal was Aweome. She went the extra mile to make sure all my needs were taken care of.
3/20/2025
Kenneth B. VERIFIED CUSTOMER
The parts were instock and the work was done quickly ????