Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

I am MORE than pissed with this dealership and the whole process of "pick up and delivery" from Lincoln. They advertise that when you purchasing a Lincoln vehicle this amazing program where they come to you to pick up your car for maintenance and drop the customer off a loaner vehicle to drive. When your service is finished they bring it back to you and pickup up the loaner. You can schedule it right in the Lincoln way app. Sounds good but not so great in execution. I must give the disclaimer that it is has worked well in the past at the Long Beach location but this is the first time I tried it at the Norm Reeves Cerritos Lincoln dealership. So here is the what happened. About 2 months ago, I scheduled for a pick up and delivery using the app. A few days before the appointment, I received a call from a guy named Cristian saying they needed to cancel my appointment and reschedule the it because they no longer accept reservations made on the app. I was not happy but I went ahead and had him reschedule it 3 weeks later due to the fact the loaners were "hard to get". Today is 3 weeks later December 17th, and no one came to pick up my vehicle? I called and spoke with Cristian again and he said they have no drivers available because he called yesterday for me to confirm and I never responded. He said they can still honor the appointment and had a LOANER AVAILABLE. I said oh well no problem I will drive to pick it up and drop off myself. He said I will make sure the the loaner is available when you get there so no problem. As soon as I got to the dealership everything starting going south. They referred me to a guy named Ivan that handles Lincoln vehicles at this location and he said NO loaners are AVAILABLE and asked me was I at the right dealership? I said I am pretty sure but he could NOT find anything! So I am confused, how the hell is this happening cause I just spoke to Cristian? He eventually called Cristian but Christian lied and said he didn't say that!!! He said I never had a loaner...I waited for a loaner for over 2 months but now my loaner apparently was given to another customer!!! All Ivan could tell me was to call Cristian and **** reschedule. That is some ****. Now I look like a got damn idiot and have to start the process over again? Ivan could not resolve it and blamed it on Lincoln and said they don't have to participate in this program cause that are independent and that they give priority customers who purchased their cars/SUV with them?! He then asked me why I didn't go to Caruso Ford/Lincoln? **** I had a **** appointment 3 weeks ago. Pick up and Delivery can **** it...

Daniel was awesome to work with. He contacted me timely with additional findings and costs. My truck was ready as promised. My only complaint was I had a 10:15 appointment and was not helped until 11:15.

He is very helpful.

Thank you Tim for sticking around after hours searching for the key to my Ford Fusion! I was happy to get home and the car sounds good now! Please thank the service technician for me! Best wishes for the happiest holidays to you and yours!!

Tim is the best

Very pleased with the service and the staff very professional and polite. Thank you

Tim was awesome! Thanks!

Tim was great

Timothy O’Neil was very helpful and kept me informed about my vehicle at all time . All around good experience with norm revees ford . Thank you

Francisco was great he explained every thing clearly.

Rudy was real GREAT he did all that he could for me and my problem Keith cared about my problem but my vehicle wasn’t fully fixed! I do have high hopes for Resolving my problem

too bad service my car didn't look good. It took all day so they didn't work well

He’s the man

Excellent service. I am a FORD MAN since 1997.Thanks so much

Rudy was great he took care of me!! I took my vehicle in for an oil change ( which they forgot to do after seeing the tech) and there was another problem for them to look at, the Technician said he reprogrammed the car and it was all fixed WELL I need to take it back tomorrow because it was NOT fixed and ANOTHER problem arose TWO DAYS of being in the service department not my choice of fun one week before Christmas!

Daniel Sanchez and Antonio, the shuttle driver did an excellent job in each of their service roles in taking care of my car and myself. Thanks so much!

Great service advisor very thorough and helpful definitely coming back!

Stop texting me….. I do t even have a vehicle there

Daniel was very helpful and him and his team done a great job.

Amazing!