Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

Robin was great.

Do Better!

Up most helpful.truck done on a timely manner. Thank you.

Rafael was wonderful and provided great customer service. He explained everything and what they would do. Everything he stated was done exactly as he told me. He got me in and out in the specified timeframe and was very professional, even though they were short staffed. Thank you

Excellent service thank you

Great Service!

The service itself was fine and Daniel Sanchez was superb with all he did; however, the check in process took an hour from the time I arrived. This process needs to be improved

Very helpful and informative.

Quick, efficient, & courteous service. Thank you

Tank you berry much good service

The job was done very efficiently and all is good.

Good service team!

My appointment was at 7:15am. I arrived at 7 and was the second vehicle in the line. My vehicle was not checked in until 7:47. Rudolph came out to the car 3 times to compete the check in process. The 2nd time he said “whoops I should have asked if you’ve been here before” and then asked for my address, phone number, and email even though I had to enter these online to book the appointment. Why does he need them again? Incredibly slow and inconvenient check in process. Even though I had an “express” cone on my car. I noticed several service advisors sitting behind their computers not helping any customers. He called twice to say my car was ready to pick up even though the first time I said I would be there to pick it up from the receptionist at 7:30pm. He called back later saying I had declined the online payment system but he had not sent the message for the payment system. He asked to take my credit card number over the phone. I said to please send the payment system message and he sent it and I immediately received it to my phone and was able to compete the payment process. I picked up the keys from a salesman in the showroom at 7:15pm and they did not know where the car was parked and said “sometimes they park the car over there”. I eventually found my Ford in the back lot of the Infiniti dealership next door. Horrible experience overall and makes me dour the quality of the work done on vehicles at the service center.

Always a good experience every time.

100%

He was the best.

Thank you to Rafael Great help

this was my first experience with him and I look forward to dealing with him again -

Rafael was very friendly and thorough. He made my whole experience at Cerritos Ford enjoyable.

To expensive and waited two hours