Rafael did a great job! Super happy how he put in the effort to get by truck back the same day. Very pleased!
8/18/2022
Mary S. VERIFIED CUSTOMER
Due to surgery procedure have not driven vehicle. Will submit survey next week.
8/17/2022
Janice B. VERIFIED CUSTOMER
Daniel and the service tech were both very helpful in helping me figure out what was going on with my car’s engine failure. Yesterday, after selling my vehicle to you, I found a letter in my mailbox from some lawyers who wanted to check got fine toxic ash particles from a fire at a house on the street behind mine on 8/7/21. This might explain the corruption of my engine after only less than 70,000 miles on a 2010 Fusion that I bought at Norm Reeves Cerritos Ford at the end of 2010 and had the car serviced there. Thank you so much.
8/17/2022
Joel C. VERIFIED CUSTOMER
Thank you
8/17/2022
Diana VERIFIED CUSTOMER
Everything was great
8/17/2022
Jason B. VERIFIED CUSTOMER
Great service
8/17/2022
Deborah F. VERIFIED CUSTOMER
Daniel Sanchez provided me excellent customer service. He was knowledgeable and prompt. His personality was an A+. It was Daniel made me glad that I chose Norm Reeves Ford. You are lucky to have him as an employee . Thank you!
8/16/2022
Dale P. VERIFIED CUSTOMER
Good service
8/15/2022
Xavier . VERIFIED CUSTOMER
My original advisor Francisco Bretado failed to communicate vehicle status updates since the beginning. I was expecting to get a text or call at the end of the day if my vehicle was going to stay at the shop, but never did. I texted him the following day to get an update, no response. I called his direct number, no answer. I called Norm Reeved Ford 3x before a guy answered (informally) to say that my car has BEEN ready. I was upset. So, if I were not to call or investigate about my car update, it would have been there until someone realized it was/been ready? To top it off, Francisco was absent. How am I, as a loyal customer suppose to deal with this? Answer: there will not be a next time.
Also, the check-in/check-out waiting time is insane. It took them almost 30mins to acknowledge I was there for a SIMPLE oil-change.
Unnecessary stress. No curtesy, unprofessional.
8/15/2022
Ray S. VERIFIED CUSTOMER
Robyn deserves a raise .
8/14/2022
Jessica P. VERIFIED CUSTOMER
I’ve had my For for 2.5 years now with a bad service experience every single time. Finally, I was able to speak to a manager who designated Rafael to handle the service of my car and he was responsive as well as attentive to what I had to say regarding the issues with my car. He kept me updated on what was going on & when my vehicle would be available for pick up. Thank you Rafael for the great customer service!
8/14/2022
Cheryl K. VERIFIED CUSTOMER
My experience with the Lincoln dealer was one of the greatest I’ve ever had. They were kind kept me in the loop and allayed my fears. A very good experience for me. And from my car.
8/13/2022
Ricky M. VERIFIED CUSTOMER
Tony was helpful and attentive.
8/13/2022
Rebeca S. VERIFIED CUSTOMER
Thank you so much for your excelente
service ??
8/13/2022
Miguel R. VERIFIED CUSTOMER
My car was not fix for the 3rd time
8/13/2022
Chatchai V. VERIFIED CUSTOMER
He take care really good.
8/13/2022
Robert C. VERIFIED CUSTOMER
Always knowledgeable and polite
8/13/2022
Bob P. VERIFIED CUSTOMER
Robyn is awesome!
8/12/2022
Jessica W. VERIFIED CUSTOMER
Rudy was amazing! I appreciate his kindness and the way he was able to get my Bronco done. Thank you Rudy!!!!