Worst experience I have ever had at Norm Reeves Ford
10/28/2022
Holly V. VERIFIED CUSTOMER
-car was kept for an excessive amount of time, even amidst COVID-19 supply chain shortages
-initial service representative helping me was way aggressive and rude, so I requested to be helped by a woman named Crystal who was actually delightful.
-lack of status updates on vehicle
-can rarely get anyone over there to answer the phones
10/28/2022
Suzanne S. VERIFIED CUSTOMER
Francisco was very helpful and great
10/28/2022
Carol C. VERIFIED CUSTOMER
The best customer service ever.
10/28/2022
Hector A. VERIFIED CUSTOMER
Robyn kept me informed and vehicle delivered when promised. Thank you
10/28/2022
Katrine A. VERIFIED CUSTOMER
Good service from Mr. Wilson. ????????
10/28/2022
David S. VERIFIED CUSTOMER
Tony was very helpful & I always call him direct for the best service, especially since your automated phone system is not customer friendly
10/28/2022
Hugo C. VERIFIED CUSTOMER
Thank you Robyn
10/27/2022
Jose L. VERIFIED CUSTOMER
Daniel was great!
10/27/2022
Cristina P. VERIFIED CUSTOMER
Service was excellent all the way around!
10/27/2022
Jeaneth C. VERIFIED CUSTOMER
Good service but too long the wait
10/27/2022
Edgardo J. VERIFIED CUSTOMER
Thank you so much guys on Cerritos Ford service.
We got appointment with Ford services and Mis Yolanda gave us a great service and updating our car's information. They completed our car services in a couple of hours.
Also they washed our duty car. Lol
Thank you to all Ford Cerritos team!
10/27/2022
Daniel F. VERIFIED CUSTOMER
Francisco was great. Everyone at norm reeves does a good job.
10/27/2022
Nona T. VERIFIED CUSTOMER
Cristal was helpful and provided excellent customer service
10/27/2022
Jannis S. VERIFIED CUSTOMER
Everyone was amazing
10/27/2022
Frances J. VERIFIED CUSTOMER
Daniel was very professional and helpful. Thank you Daniel!
10/27/2022
Tam N. VERIFIED CUSTOMER
Good advisor
10/27/2022
Mathew G. VERIFIED CUSTOMER
Francisco did great appreciated his professionalism.