Robyn was very helpful and went out of her way to help me get my truck back Friday so I can be ready to work on Monday
10/31/2022
Emilia O. VERIFIED CUSTOMER
No tenían el carro , cuando me dijeron en la fecha .
No tiene un servicio a cliente bueno.
Solo me hizo hacer una bulera . Y no estaba listo
10/31/2022
David A. VERIFIED CUSTOMER
Tony was efficient and friendly, but he way all your associates are. I’m very happy with Norm Reeves Ford!
10/31/2022
Wes K. VERIFIED CUSTOMER
Rudy was great!
10/31/2022
Myrna G. VERIFIED CUSTOMER
Helpful. Did a good job .
Communicates well.
Receptionists were friendly and accommodating.
10/30/2022
Jaime A. VERIFIED CUSTOMER
Good service
10/30/2022
Brenda M. VERIFIED CUSTOMER
Upon entering the building, not a single person said hello or hi. I had to walk up to the first representative and ask who I could speak to to help me check in. When I left my vehicle I asked if I could use a shuttle to take me back home. I live 1.3 mile away from the dealer. I was told the driver was out sick. When I asked if I was going to have to stay at the dealer or if there was another way to get a ride home, the rep said "well I can't do anything about the driver being sick". It was the rudest service I have ever received at the Ford service center and I walked home. I normally don't fill these surveys unless the rep goes above and beyond and I really want to let management know what a great job they did, or as in this case, what a terrible experience I had. I don't expect people to be bubbly before 8am because I am not either. But having some common courtesy and a respectful demenaor and tone when speaking to a paying customer is asking for the bare minimum. My question was valid and did not warrant such disrespect.
10/30/2022
Irene T. VERIFIED CUSTOMER
Daniel provided excellent customer service
10/30/2022
Alexis H. VERIFIED CUSTOMER
Rafael did a great job being my advisor. He made sure to keep me updated about my vehicle and kept me informed the entire duration of my vehicle service. He also made sure I was serviced as fast as possible when I came back to pick up my vehicle. Overall my experience was stress-free and efficient thanks Rafael.
10/30/2022
Ladd B. VERIFIED CUSTOMER
I manage a equipment dealership for a major construction equipment manufacturer and have a full shop. I do not feel Crystal is on the right seat in the bus. She means well but comes across overwhelmed and is not consistent in follow through. Very disappointed on these past few weeks. I refer a lot of service business including my fleet of salesman trucks and will need to think twice about the relationship.
10/30/2022
Henry L. VERIFIED CUSTOMER
Robyn was Exceptionally nice
10/30/2022
Sameh M. VERIFIED CUSTOMER
Good and fast service
10/30/2022
Berenice C. VERIFIED CUSTOMER
Daniel was extremely helpful! Will be coming back in the future!
10/29/2022
Not Provided. VERIFIED CUSTOMER
Excellent Customer Service by Rafael Gonzales-Moran.
10/29/2022
Jack E. VERIFIED CUSTOMER
Very good service from Daniel, as always. Servic completed very timely.
10/29/2022
Edward C. VERIFIED CUSTOMER
Service rep did not respect my time. My appointment was at 915. After I checked in I waited until 935. I then went inside to see what was going on, after finding the rep he stated that he had to send a report.
This was after I called multiple times to try to setup an appointment. Calls were not returned until I asked to be transferred to another rep. Rudolph Wilson was my service rep.
10/29/2022
Billy A. VERIFIED CUSTOMER
Exceptional service
10/29/2022
Douglas O. VERIFIED CUSTOMER
Yolanda updated me daily on the status of my vehicle which was very important due to it being my work truck. I now ask for her every time I return!
10/29/2022
Dale L. VERIFIED CUSTOMER
Very satisfied. All went well.
10/28/2022
William B. VERIFIED CUSTOMER
Response time both before and after appointment could be much better!