Not satisfied with the appointment system, how cars are processed intro the system, and the wait times in doing so. Once you get past the initial entry process things get better. Rudy, advisor was excellent.
11/16/2022
Timothy J. VERIFIED CUSTOMER
Robyn was awesome, she really manage the project very well I came in with what I thought was an emergency regarding my brakes, and she took care of it the best of any service manager I’ve worked with. Thank you.
Tim Catlin
11/16/2022
Chika C. VERIFIED CUSTOMER
The one who served me was very nice but they didn’t really explain much on what they added for this maintenance and why.
11/16/2022
Esmeralda L. VERIFIED CUSTOMER
He was very professional
11/16/2022
Jose C. VERIFIED CUSTOMER
Good job!
11/16/2022
Annjuliet D. VERIFIED CUSTOMER
Contact me
11/15/2022
Adul K. VERIFIED CUSTOMER
Very helpful and friendly
11/15/2022
James S. VERIFIED CUSTOMER
They found nothing wrong with our cmax that shut down on the freeway for no apparent reason. There had to be a reason. Leery about driving car, now.
11/14/2022
Andrew C. VERIFIED CUSTOMER
4 hours for an oil change on a weekday? I wasn’t waiting for that. I went to a third party that does a good job in half the time.
11/14/2022
Sandra P. VERIFIED CUSTOMER
Robyn was great!!
11/14/2022
Talele P. VERIFIED CUSTOMER
I’m so thankful for the service I receive from Rudolph Wilson. Very professional and friendly. He makes me more like a part of Norm’s Reeves family, instead of business.
Thank you thank you for making me more than a customer!!
Blessing’s!!
11/14/2022
Jay M. VERIFIED CUSTOMER
Had a very satisfying experience again thank you
11/14/2022
Guillermo F. VERIFIED CUSTOMER
Always satisfied with the courtesy and professionalism of your staff.
11/14/2022
Thomas M. VERIFIED CUSTOMER
Robyn was a breath of fresh air, a job well done ????????
11/14/2022
Joseph T. VERIFIED CUSTOMER
I was very happy how he explained the up coming issues with my truck and didnt make me feel pressure it to doing them right away. He said i could tackle them one by one.
11/14/2022
Andrew D. VERIFIED CUSTOMER
It took almost 3 full days to replace a lift gate latch and to top it off the dealership lost my keys. Other keys and extremely meaningful keychains were attached to my keys. One that my grandmother had given to me before she passed that cannot be replaced. On top of it all… I was still charged the $100 deductible!
We’ve had several other cars where service has been so much better. Dodge, Hyundai…. All EXTREMELY more pleasant. When it comes to purchasing our next vehicle we will most likely not consider a Ford simply due to our services experiences with this vehicle. No fault of the service advisors that assisted us.
11/14/2022
Melissa A. VERIFIED CUSTOMER
My car was there for six hours, no updates. Went down hoping it was done and there it was sitting there ready and I never received a phone call. The answer I got was “I guess we dropped the ball on this. No sincere apology or attempt to make it right.
11/14/2022
Devany M. VERIFIED CUSTOMER
The Service was awesome! Rafael helped me throughout the whole process of being able to take my car in and get insight on the issue i was having. He would update me in regards of my car and making sure all was well.