Very nice people the whole staff but especially Rafael
11/25/2022
Joey H. VERIFIED CUSTOMER
We discovered yesterday on our drive to SD that the charging system warning light is still coming on and the horn doesn't work now.
11/25/2022
Arnoldo C. VERIFIED CUSTOMER
I don’t even know we’re to start this young man Rafael that I know for quite a while has given me the best quality service a dealership can give. He totally goes Obote and beyon to keeps more than satisfied. He is friendly ,kind and totally cares about us customers. Prior to me was a very satisfied customer who also praised him for his dedicated services. He is truly an asset to the service department. I feel in this point of time we need quality and and not quantity people like Rafael I insisted in staying for my service and he kept on going to the lobby server Al times for an update on my car. As well as text updates. This is why my husband and this is why we keep coming back after13 years of loyal customers. We love our mustangs and the excellent service.
11/25/2022
Diane P. VERIFIED CUSTOMER
Great service.
11/25/2022
Christian O. VERIFIED CUSTOMER
I came in received an oil change, got the change even checked my battery and replaced it , service from Yolanda was excellent. Unfortunately later that night I discovered a nail in my passenger rear tire. Haven’t been in contact due to it being a holiday. Will be back in for follow up on hood mis-alignment, loose panel, paint chips and now both windows have noises when rolling up.
11/24/2022
Regina N. VERIFIED CUSTOMER
Thank you for your impeccable services
11/24/2022
Jorge M. VERIFIED CUSTOMER
There was no communication by the part of the service advisor. I called numerous times to try and get information as to the status of my vehicle, but received no response. My service advisor provided me with her number and asked me to call her if I had any questions. I called her and texted her several times without getting any called backs.
11/24/2022
Evangelina F. VERIFIED CUSTOMER
Always a pleasure
11/24/2022
David T. VERIFIED CUSTOMER
Exceptional service!
11/24/2022
Roland H. VERIFIED CUSTOMER
Rafael is always professional and accommodating. Very easy to talk to and he communicates well. Give that man a raise.
11/24/2022
Andres R. VERIFIED CUSTOMER
Truck still blowing out burnt engine oil from cold start
11/24/2022
Ronald F. VERIFIED CUSTOMER
I waited for almost 5 hours for the service to be completed, and I only had the "works" service for my car. I got to the dealership at 1 and didn't get my car until after 6. While waiting I left a couple of messages for an update and didn't receive a reply until the next day.
11/24/2022
Jose O. VERIFIED CUSTOMER
Need update on vehicle.
11/23/2022
Janis K. VERIFIED CUSTOMER
Crystal always kept be abreast of the statues of my repair, was curious, and very personable. Crystal is a asset to the Norm Reeves team.
11/23/2022
Martha S. VERIFIED CUSTOMER
Rafael went above and beyond to help us today in getting our Ford serviced today. He kept us informed throughout the day and was honest about what we needed.
11/23/2022
William K. VERIFIED CUSTOMER
Rafael was great to work with. Provided great service, communicated well and got my vehicle back to me before the promised time. Ty
11/23/2022
Ernie A. VERIFIED CUSTOMER
good communication very helpful
11/23/2022
Eugenie E. VERIFIED CUSTOMER
Will never return. Brought our Explorer an for an oil change. I was told two hours it took a day and a half . When I called to check status no one from the service department would answer the phone or return my call when I left messages. Called seven times over two days trying to get an answer and not once did Service pick up the phone. Finally got a ride over and asked in person. Was told it still wasn’t ready. After 15 minutes of shuffling paper and me finally asking them just to give me back my car so I could take it elsewhere they discovered it was actually ready. Ridiculous!
11/23/2022
Jeff S. VERIFIED CUSTOMER
Tony is great as far as making sure the customer (me) is totally satisfied. Tony keeps (me) inform and he calls you when the job is finished, he make sure the car is clean before I pick it up. He let me know what the tech has found wrong with my vehicle and what has been done to fix the problem . Tony is the only reasons I come to your dealership.
11/21/2022
Diane E. VERIFIED CUSTOMER
The two times I had service my car was suppose to be washed and vacuumed and it never is.