Great service, glad he helped us out everything went smoothly! Thank you!
3/6/2023
Karen R. VERIFIED CUSTOMER
She was very concerned about our issues, and made an extra effort to make sure everything was completed.
3/6/2023
Mauricio R. VERIFIED CUSTOMER
Amazing, loved the hospitality and interaction. Keep up the person to person hospitality.
3/6/2023
Raul M. VERIFIED CUSTOMER
friendly advisor with great customer service. Thank you!
3/6/2023
Margaret H. VERIFIED CUSTOMER
Communication was poor. Technician did not do diligence in the written requests.
3/5/2023
Leah S. VERIFIED CUSTOMER
Your service dept. was great I will continue to have my vehicle serviced here and will refer others. Mr. Sanchez was very helpful and professional.
3/5/2023
Cleveland S. VERIFIED CUSTOMER
Thanks
3/5/2023
Kevin B. VERIFIED CUSTOMER
It took 7 hours for a safety recall and tire rotation.
3/5/2023
Thomas N. VERIFIED CUSTOMER
The entire process was painless and easy, thank you Rafael.
3/5/2023
Jesus G. VERIFIED CUSTOMER
Great customer service! Thank you!
3/5/2023
Doreen R. VERIFIED CUSTOMER
Tony Ybarra is my favorite person to talk to when I take my car to get fixed, he is what great customer service looks like. I feel confident when he is there because I know he will always contact me with all the information I need about my car.
3/5/2023
Jennifer E. VERIFIED CUSTOMER
I was very happy with my service experience thanks to Robyn, she keeps me up to date with the status of my vehicle. I feel quite comfortable with her personal touch.
3/5/2023
Mark P. VERIFIED CUSTOMER
Rudy was friendly and kind.
3/5/2023
Joseph H. VERIFIED CUSTOMER
Adrian was hard to reach and didnt seem aware of the status of my vehicle the entire time I interacted with the service dept. I was happy with the staff who checked in my fleet vehicle for a 40k service and it was encouraging that the service rep who was at the counter at 7am on Thursday Mar 2 was understanding and was able to get the situation with my vehicle status figured out and release my vehicle to me so I could get back to work at my job but I was left without it and with no explaination why after the service was completed on Mar 1 at 5pm when I was told Adrian had already gone home for the day and couldnt pick it up on Wed Mar 1 like I was
expecting I could when I made my appt. I was also annoyed that two different times I was asked if I wanted to sell or trade in my fleet vehicle which is owned by Donlen, not me. This is a no- brainer and seems like a waste of resources of your sales staff.
3/4/2023
Matt P. VERIFIED CUSTOMER
Yolanda was great. Fast turn around on the service too.