Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

Great caring service.

Was excellent service!!

Received and completed survey 5-3-23 Thank Him and Service Mechanic for taking great care. Appreciated Josh (Original Sales Team Member of Our vehicle providing bottle of water while We waited)

I think that when you make an "appointment" to check-in your vehicle for service...the folk that direct you to park should also direct you to the lounge and ask for your keys and phone number so that the person responsible for your car can call you when they are available

I was given a tire change and charged for a service I did not ask for

Thanks

Very friendly, courteous and competent. Thank you.

Crystal Lopez was great and she was very helpful. She got my truck in and out at the time she said it was going to be done.

He was an excellent communicator and made sure all or if any questions I had were answered. Very professional and kind

Great service

I am so very dissatisfied and upset with the whole experience of the service provided. I had taken my truck there Saturday for an oil’s change and a “tire pressure sensor fault” to be serviced. I did not receive a text or a call that my truck was ready for pick up. I went ahead and went to see if it was ready and was told that he had just received the paperwork’s. This is 15 minutes before closing. I paid the total and waited outside and was told that my truck was probably getting washed. At 4:15 went back in and asked Rudolph if my truck is still getting washed. Finally got my truck 10 minutes later. Drove away to home and saw that the “tire pressure sensor fault” is still showing. Got home and noticed that there were grease marks all over my truck and on the driver seat and console. Drove bask to the shop and Rudolph was just leaving for the day but did take time to I am so very dissatisfied and upset with the whole experience of the service provided. I had taken my truck there Saturday for an oil’s change and a “tire pressure sensor fault” to be serviced. I did not receive a text or a call that my truck was ready for pick up. I went ahead and went to see if it was ready and was told that he had just received the paperwork’s. This is 15 minutes before closing. I paid the total and waited outside and was told that my truck was probably getting washed. At 4:15 went back in and asked Rudolph if my truck is still getting washed. Finally got my truck 10 minutes later. Drove away to home and saw that the “tire pressure sensor fault” is still showing. Got home and noticed that there were grease marks all over my truck and inside the driver seat and console. Drove bask to the shop and Rudolph was just leaving for the day but did take time to hear me. He apologized and took pictures. He said for me come back Monday. I decided to come back Monday and asked for my money back for the “tire pressure sensor fault”. I mentioned that the inside of the truck has grease marks. I received my my $92 back but no word about getting my truck cleaned. I’m not one to complain or write a bad survey but this experience is very upsetting. I have had my trucks serviced there in the past many times but this is the last time. back Monday. I decided to come back Monday and asked for my money back for the “tire pressure sensor fault”. I mentioned that the inside of the truck has grease marks. I received my $92 back but no word about getting my truck cleaned. I’m not one to complain or write a bad survey but this experience is very upsetting. I have had my trucks serviced there in the past many times but this will be the last.

Great customer service as usual from Daniel, I will continue to take my car back to him at Norm Reeves Ford. Thank you!

Rudy is the best. Always knows the process. Knows my truck. Friendly. Timely

Co van not mine

Rudy does a great job helping us.

Friendly and efficient. Done in a timely manner!

Great customer service

I dropped off my car on thursdadd an appointment for Friday spoke to crystal. Telling her that I'll be drop enough money 2018 fusfor chicken tonight and oil change. Also make an appointment for the following Friday may 5th to drop off my wife's car for a recall and oil change very unsatisfied one niwhen I. Dropped my car off on Thursday. People behind the test even manager did not acknowledge me. Very unsatisfied I always take my vehicle. Do you guys never had any issues the person that used to help me? I believe she is no longer there. Last name Davis. I don't know what happened to your service at the dealer. But it is very unsatis factory might be taking my vehicle somewhere else from now on. Thank you so much have blessed day god bless

Ms Lopez has provided me with excellence in her service I appreciate her time with me

Best man for the job is…….Rudolph Wilson! I appreciate his kindness and his professionalism!