Service has declined
The only positive was Robbin who did an incredible job with the new “rules” she was restricted by.
This will certainly be the last Ford I purchase from Theodore Robbins.
6/10/2023
Maria D. VERIFIED CUSTOMER
Great customer service
6/10/2023
Christine M. VERIFIED CUSTOMER
Price GAUGE. Waited 4 hours for an oil change. RIDICULOUS!!
I was never given the option of a simple oul change vs. An inspection included. I was overwhelmed with the price and wait time. Definitely not happy!!!!!
6/10/2023
Keenan H. VERIFIED CUSTOMER
The servic team at Cerritos Ford is an amazing team ????????????
6/10/2023
Francine A. VERIFIED CUSTOMER
Daniel greeted me with a smile. He really made the process easy and quick.
6/10/2023
Scott M. VERIFIED CUSTOMER
Keep up the good work
6/9/2023
Susan S. VERIFIED CUSTOMER
Welcome
6/9/2023
Jeanette J. VERIFIED CUSTOMER
Isaac was the best service provider I’ve ever had. He kept me up-to-date step-by-step of what was going on with my car. He was very friendly and very respectful. He’s a gem you should never let him go.
6/9/2023
Ruben S. VERIFIED CUSTOMER
Tony was very professional. Kept me updated on the status of my truck almost every day. Allowing me to feel at ease … The not knowing is the stressful part… Called me as soon as it was ready and wasted NONE of my time… Very satisfied with the experience.
6/9/2023
Tommy T. VERIFIED CUSTOMER
Tony was very helpful from the very beginning when he approached me and I explained to him the problem at first he tried to just simplify the problem until I showed what it really is then agreed with me.
6/9/2023
Richard C. VERIFIED CUSTOMER
Richard was extremely helpful and went out of his way to make sure I was satisfied.
6/9/2023
Terria S. VERIFIED CUSTOMER
I appreciate the consistency and the dedication to getting my vehicle fixed quickly ! I got my car back sooner than the assigned date. Thanks so much for everything.
6/8/2023
Esteban H. VERIFIED CUSTOMER
She was on top of my service answered all my questions.
6/8/2023
Darrell S. VERIFIED CUSTOMER
Richard was very helpful when I picked up my car and had some issues with the dash display, he was patient and considerate
6/8/2023
St John. VERIFIED CUSTOMER
Crystal was great! didn’t like waiting 25 min to leave the car, when you have a appointment.
6/8/2023
Joyce A. VERIFIED CUSTOMER
Not Daniel’s fault, but it took over 3 122 hours for an oil change!
6/8/2023
Diana R. VERIFIED CUSTOMER
Issac was great communicating!
6/7/2023
Charlene H. VERIFIED CUSTOMER
I was pleased it was a very quick experience in the car is great