Crystal was very helpful and exceeded my expectations.
9/14/2023
Elisa M. VERIFIED CUSTOMER
Thank you Joseph for the help today & for the quick service.
9/14/2023
Dominique J. VERIFIED CUSTOMER
This time since talk with manager from services where a lot better car runs great , but hopefully from here on and out, are vehicle has a top warranty for mileage plus 1000 on parts. Also wanted to no when my husband will be reimbursed the funds that he was charged for already that was covered under warranty.. because he has not heard back from anyone yet when he will be receiving his funds back after a few things were done to the vehicle that was not covered “ will some contact him about his refund…..
9/14/2023
Amir S. VERIFIED CUSTOMER
It was a very smooth experience and very good service by Ricardo. I was very satisfied with the service at Ford.
9/13/2023
Ken T. VERIFIED CUSTOMER
Super efficient and an excellent communicator!
9/13/2023
George B. VERIFIED CUSTOMER
I an satisfied with my advisor; however, I am not satisfied with the product as this is my 2nd time changing the SAME EXACT part. Its ridiculous!!
9/13/2023
Patricia M. VERIFIED CUSTOMER
Tony went above and beyond, to get me back on the road again. I didn’t even have an appointment, but he did his best to get my car diagnosed and order the parts. A big thank you, Tony!????
9/13/2023
Katherine G. VERIFIED CUSTOMER
I wasn't provided an update for 5 days and had to call to check the status of my vehicle. I think they were understaffed and couldn't keep me updated but it seemed like a long time to wait to even recieve an update.
9/13/2023
Keenan H. VERIFIED CUSTOMER
I have been coming to Ford service department in Cerritos for years, Tony Ybarra has been my service person for years and he as made life easy for me when it comes to knowing my vehicles are in the best hands and everything will be taken care of 100% I would to thank you guys for providing staff like Tony to insure nothing but great service!
9/13/2023
Dorothy M. VERIFIED CUSTOMER
Daniel and the crew did a great job on our Ford Explorer.
Francisco helped me with some major questions. Service crew did a fantastic job.
9/13/2023
Danna H. VERIFIED CUSTOMER
Great service!
9/13/2023
Susan R. VERIFIED CUSTOMER
Crystal was very good at her job.Very nice and caring.
9/13/2023
Hector A. VERIFIED CUSTOMER
Very good customer service from cristal and on time as she promised
9/12/2023
Clifford W. VERIFIED CUSTOMER
Great service
9/12/2023
Liana A. VERIFIED CUSTOMER
Very nice and friendly
9/12/2023
Priscila M. VERIFIED CUSTOMER
The service team almost cost me my life along with my husband and baby. They made a critical mistake by forgetting to tighten the bolts on calibers. They said they tested driver it before hand but if they would’ve seen the problem. I am in shock and angry.
9/12/2023
Josefina C. VERIFIED CUSTOMER
Mr Sanchez was very professional and answered all questions and clarified exactly on the work that was done to my vehicle.
9/12/2023
Sherrie M. VERIFIED CUSTOMER
I appreciate you guys and your services
9/10/2023
Jose D. VERIFIED CUSTOMER
Thanks to everyone was involved to do the best for their customers I really appreciate...Thanks...