Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

Eduardo millán es una persona muy amable me ayudó con los problemas que tenia mi auto y quedé muy contento con el servicio,muchas gracias a norms ford y a Eduardo millán.

Everything went well I really appreciate the service and kindness that was provided

We received the best service from Joseph. We also like how you have separated the vehicles that need simple, quick service. Other vehicles that require more detailed repairs are separated which treats each individual vehicles needs that may require extra time. Joseph made sure he followed the progress of our service which we really appreciated.

Great Job Eduardo

We were leaving for Colorado the day my car pooped out???? Francisco received it at the dealer and let me know when it arrived. He kept me informed during our trip and even answered a few questions my husband had. Most importantly he made sure it was ready when I got back to California. Thank you!! Appreciate the professional service.

Will do. Thank you.

Please continue your friendly service.

Besides been very beautiful and kind Crystal was exceptionally helpful and knowledgeable in regards to the questions I had. She’s an amazing employee. She should get a pay raise.

Thank you to Crystal and David for all the support. My vehicle was serviced in a timely manner. Overall, Great service. They work fast and communicate well.

I made an appointment for 11:30 oils change. I waited an hour and half, then went to check on status. The car did not move. Service attendant stated mechanics were on lunch and going to school. Long story short it was finished at 2:30. The oils change took 3 hours to complete. This is completely unacceptable.

Crystal, Her experience was a great help in providing the service I needed. ????????

Very good servers from Tony Ybarra

Ricardo was very professional and respectful with me. I arrived at the dealership at 8:10 and around noon time Ricardo informed me that they are now working on the recall, so that took up another hour and a half. I left the dealership at 1:30.

Gracias buen trabajo

Great service and service advisor

Rudolph was amazing from start to finish. He is very funny and had the most positive attitude that it made the whole interaction positive.

Joseph introduced himself said he would help me game me his card was very nice and always smiling.He text me my car was done and greeted me when I arrived

He was very kind and efficient. He also visually remembered me.

Daniel was professional and remembered my particular situation over the course of several visits.

I arrived at 7.10am for a 7.30am appt. One of the hosts asked me why I was there and I told her it was for service oil leak and it needed a “diagnostic”. She put a no. 3 on top of my car and sent me to a different line. A little while later somebody else came to me and looked my appt. up on line and told me I was in the wrong line. She apologized and told me to go to another line and then a no. 7 was put on my car. I told another person that I had an 7.30am appt. And that I did not want to wait now for 6 more people to be seen before me for something that was their error. He told me that the other 6 had already been entered into some system (or words to that affect). I was very frustrated and not happy at all. I told him it was not acceptable and to please get it sorted out. That person went into the office and Daniel Sanchez came out to see me immediately. He was empathetic and apologetic. He was professional, handling my case efficiently and called me a Lyft to get me back home. Daniel kept in touch with me via text to update me. I was in N.J. During this week. On my return I was able to pick up my car that was waiting for me. Seamless, smooth and efficient pick up. Thank you Daniel. I understand mistakes happen, I know the host felt bad for her mistake. Things can be rectified, and if that were to happen again, perhaps the host could speak to somebody first to see what position to put the customer to save all the upset that happened to me. Thank you for your time. Jane D